Eric Sokolowski

Recent Posts

Using the Customer Journey to Boost Your MSP Sales

Posted by Eric Sokolowski  /  February 1, 2017  /  MSP   —   No Comments ↓

Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?

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Tags: MSP

What We've Learned from Today's Top Managed Service Providers

Posted by Eric Sokolowski  /  January 10, 2017  /  MSP   —   No Comments ↓

As a partner to a number of top Managed Service Providers I want to pass along five common traits many of these MSPs have in common. Hopefully this insight will help you retain existing customers, win new clients, be a market differentiator, and grow your MRR.

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Tags: MSP

Focus on the Office 365 Features That Matter Most to Your Company

Posted by Eric Sokolowski  /  December 16, 2016  /  Office 365   —   No Comments ↓

With its vast and ever-expanding suite of features, it can be challenging for any organization to adopt and train Office 365 successfully. And yet, you’ve been tasked with planning both.

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Tags: Office 365

With OneDrive, Office 365 Solves the Document Version Control Problem

Posted by Eric Sokolowski  /  November 18, 2016  /  Office 365   —   No Comments ↓

One of my many roles is to speak with organizations about leveraging everyday technology in order to help them become more efficient.

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Tags: Office 365

The Care and Feeding of a Successful MSP Business

Posted by Eric Sokolowski  /  November 15, 2016  /  MSP   —   No Comments ↓

The world of VARs is rapidly changing. In the old days, you could get by selling hardware and software in one-off deals and by responding well to break-fix incidents (which really, are opportunities in this world).

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Tags: MSP

6 Tips for Finding Good MSP Leads

Posted by Eric Sokolowski  /  October 28, 2016  /  MSP   —   No Comments ↓

Wouldn’t it be great if sales just happened? Unfortunately, they don’t. So a well-tuned sales engine is critical.

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Tags: MSP

How MSPs Can Help SMBs Avoid IT Debt

Posted by Eric Sokolowski  /  October 6, 2016  /  MSP   —   No Comments ↓

For MSPs and many IT pros the concept of IT debt isn’t new. That’s unlikely to be the case for your SMB clients’ leadership, who might instinctively blame the widening gaps in their application portfolio on a limited IT budget.

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Tags: MSP

Increase Office Productivity Through Targeted Training

Posted by Eric Sokolowski  /  September 29, 2016  /  Employee Training, Productivity   —   No Comments ↓

There are many ways to gain productivity in the workplace. For the self-motivated, simple tricks like streamlining your space, prioritizing and delegating seem to work nicely.

But what happens when the whole team needs a boost in office productivity? A key takeaway in this recent article in Govloop.com states that teams can be more productive than individuals, so that gives us a nice starting point.

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Tags: Employee Training, Productivity

[webinar] Keep up with the Latest App for Office 365: Planner

Posted by Eric Sokolowski  /  September 1, 2016  /  Office 365   —   No Comments ↓

I know we've talked about it before...but here at KnowledgeWave we are using Planner more and more for all of our team's work, and we keep getting more addicted to it. 

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Tags: Office 365

Why It's Important to Have a OneDrive for Business & SharePoint Policy

Posted by Eric Sokolowski  /  August 24, 2016  /  Office 365, OneDrive   —   No Comments ↓

Moving your users to Microsoft’s Office 365 cloud suite? One of the most important moves your company can make is creating a policy on how users engage with OneDrive for Business and SharePoint.

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Tags: Office 365, OneDrive

How Good Branding Can Supercharge Your MSP Sales

Posted by Eric Sokolowski  /  July 28, 2016  /  MSP   —   No Comments ↓

You can probably deploy a few hundred virtual machines with your eyes closed, but one of the real challenges for MSPs is attracting potential new clients. Marketing and sales don't necessarily come naturally to us technical folks.

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Tags: MSP

Should Your MSP SLA Include Deskside Support for Software?

Posted by Eric Sokolowski  /  July 20, 2016  /  MSP   —   No Comments ↓

More and more small to mid-sized businesses are moving to the Managed Service Provider model in order to save money and improve productivity.

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Tags: MSP

Leveraging Remote Assistance to Boost Profit Margins

Posted by Eric Sokolowski  /  July 15, 2016  /  MSP   —   No Comments ↓

By now, the benefits of offering remote support through GoToAssist or LogMeIn or any of the like have made themselves known. You've embraced the increase in productivity, efficiency, and reduction of travel costs it brings. Your clients are thrilled, too, with the troubleshooting ease and immediacy remote assistance offers.

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Tags: MSP

6 Secrets for Finding Your Key Differentiator From Other IT Companies

Posted by Eric Sokolowski  /  July 5, 2016  /  MSP   —   No Comments ↓

Hunting for a competitive edge takes more time than most MSPs have available. Clients need help. You’re out doing your best to impress prospective ones. System monitors are failing and flashing. How could you possibly think about planning future success with so much needing your attention right now?

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Tags: MSP

Should MSPs Move Away From the Break Fix Model?

Posted by Eric Sokolowski  /  June 28, 2016  /  MSP   —   No Comments ↓

Many companies review their cost structure at least annually. A significant part of many business budgets is keeping IT systems running.

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Tags: MSP