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Eric Sokolowski

Recent Posts

Learn Excel Online and Step up to New Responsibilities

Posted by Eric Sokolowski  /  June 14, 2017  /  Employee Training, Team Leaders   —   1 Comments ↓

Do you and your team find yourselves with newly-assigned duties that call for more expertise in Excel than you’re used to?

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Tags: Employee Training, Team Leaders

Sample Training Video by KnowledgeWave

Posted by Eric Sokolowski  /  June 8, 2017  /  KLS   —   No Comments ↓

A little background

Just in case you're new here: KnowledgeWave provides software training for end users on popular business apps, like Microsoft Office and Adobe. 

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Tags: KLS

Prepping Your Sales Team for KnowledgeWave Sales

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP Sales Enablement   —   No Comments ↓

Ready to sell KnowledgeWave to your clients? It's time to get your sales team up-to-speed. Here are some suggestions and materials to help you get started.

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Tags: MSP Sales Enablement

An Intro to KnowledgeWave for Your Sales Team

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP Sales Enablement   —   No Comments ↓

The KnowledgeWave Learning Site is essentially Training-as-a-Service.

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Tags: MSP Sales Enablement

The 3 R’s for MSP Solutions: Revenue, Retention, Rollout

Posted by Eric Sokolowski  /  May 30, 2017  /  MSP   —   No Comments ↓

Once you decide to start selling end user software training as part of your MSP solutions, you’ll find that there are a few different (but complimentary) root motivations.

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Tags: MSP

How Emotion-Based Selling Can Boost Your MSP Sales

Posted by Eric Sokolowski  /  May 10, 2017  /  MSP   —   No Comments ↓

The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.

One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.

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Tags: MSP

Managed Services Training Package Improves Revenues and Satisfaction

Posted by Eric Sokolowski  /  April 14, 2017  /  Software Training, MSP   —   No Comments ↓

Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.

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Tags: Software Training, MSP

How MSPs can Lock in Loyalty

Posted by Eric Sokolowski  /  April 9, 2017  /    —   No Comments ↓

If you are one of those clever MSPs, you are always looking to keep your customers happy in the long run and increase your per-customer ROI. Depending on which expert you consult, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.

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MSPs: Win Business and Boost MRR

Posted by Eric Sokolowski  /  April 9, 2017  /    —   No Comments ↓

Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?

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How as an MSP Can You Differentiate Yourself?

Posted by Eric Sokolowski  /  April 6, 2017  /    —   No Comments ↓

Hunting for a competitive edge takes more time than most MSPs have available. Clients need help. You’re out doing your best to impress prospective ones. System monitors are failing and flashing. How could you possibly think about planning future success with so much needing your attention right now?

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Is Your Team Resisting? Office 365 SharePoint Training Is the Answer

Posted by Eric Sokolowski  /  March 29, 2017  /  Employee Training, Office 365, Team Leaders   —   No Comments ↓

There’s bound to be resistance to fully embracing SharePoint. Perhaps because your team members may not know enough about how it works.

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Tags: Employee Training, Office 365, Team Leaders

Win More MSP Business and Boost Recurring Revenue

Posted by Eric Sokolowski  /  March 13, 2017  /  MSP   —   1 Comments ↓

Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?

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Tags: MSP

Why It's So Important to Have Ongoing Office 365 Training

Posted by Eric Sokolowski  /  March 3, 2017  /  Office 365   —   No Comments ↓

How many end user apps do you think are part of Office 365? Go ahead, take a guess.

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Tags: Office 365

Turning MSP Leads into Recurring Revenue with Content Marketing

Posted by Eric Sokolowski  /  February 27, 2017  /  MSP   —   No Comments ↓

Converting qualified leads into revenue is tough work for any business. To be successful, your organization must convert a reliable volume of leads into sales.

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Tags: MSP

Using the Customer Journey to Boost Your MSP Sales

Posted by Eric Sokolowski  /  February 1, 2017  /  MSP   —   No Comments ↓

Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?

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Tags: MSP