In a technology-driven world, an IT professional can feel overwhelmed by troubleshooting requests. When technical issues pile up the core of the problem is often overlooked. Thus, your IT professional or department gets trapped in a never-ending cycle of even the simplest of requests, such as teaching digital immigrants how to format headers in Word.
When it comes to operational business efficiency, you need the buy-in of upper management before incremental changes can be made. Ultimately, the solution you bring to the table must be less about leading the way with the latest software, and more about delivering value from the top to the bottom of the company. According to the Harvard Business Review: "[T]he CIO and IT must be seen less as merely developing and deploying technology, and more as a source of innovation and transformation that delivers business value, leveraging technology instead of directly delivering it."