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Microsoft 365 Phone System: Receiving a Call on Your PC Like a Boss

Posted by Jennifer Patterson  /  October 20, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   No Comments ↓

When those first calls start coming in through Business Voice, you want to make sure that everybody on your team feels comfortable handling callers. There are at least 7 different ways you might want to handle a call, so be sure to provide some initial phone system training

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

The Benefits of Channel Meetings in Microsoft Teams

Posted by Jennifer Patterson  /  October 5, 2021  /  Microsoft Office 365, IT, Microsoft Teams   —   No Comments ↓

Today we're sharing Microsoft Teams tips about meeting within a channel in Teams. We love Teams, and we use it internally all the time, as well as training other organizations how to use Teams in a modern workplace environment.  

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Tags: Microsoft Office 365, IT, Microsoft Teams

The Story of Why We Chose Microsoft Teams & Business Voice

Posted by Dan St. Hilaire  /  September 2, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   2 Comments ↓

If you are deploying, or even considering, Microsoft Phone System, we thought this blog post might be helpful. We tell the story of our Microsoft 365 Business Voice journey, starting with Microsoft Teams and later deploying the Microsoft Phone System to be used within Microsoft Teams on our desktops, on our mobile devices, and on traditional desk phones that are Teams enabled. 

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

Microsoft Teams Phone Training

Posted by Dan St. Hilaire  /  July 29, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   No Comments ↓

The KnowledgeWave team is excited to make training available for the Microsoft Phone System, also referred to as Microsoft Teams Phone. Teams Phone brings the power of traditional PBX systems to a tool that over 145 million of us touch every day, Microsoft Teams! You can make traditional calls from Teams, Outlook, or your mobile phone. Because it’s a PSTN service you can receive your work-based calls within the Teams app, on your PC, your mobile device or a Teams supported device.

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

Microsoft Announces 'Visual Refresh' of Office Applications

Posted by Dan St. Hilaire  /  July 2, 2021  /  Microsoft Office 365, IT   —   No Comments ↓

Microsoft has done it again!  

Microsoft just published last week, news about a refresh of the Office Applications for Microsoft Windows. Aligned with the new release of the Windows 11 first Insider Preview, Microsoft is rounding the edges and shinning up their workhorse Office applications. The refresh of Office, which Microsoft shares will shine on Windows 11, will also be available to anyone using Microsoft Windows 10.

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Tags: Microsoft Office 365, IT

How to Use Outlook's New 'Report Message' Feature

Posted by Dave Dec  /  May 17, 2021  /  Outlook, Microsoft Office 365   —   No Comments ↓

Microsoft Outlook does a great job at detecting potentially harmful email messages. Messages such as SPAM, Phishing, and what Microsoft calls false-positive e-mail.

Spammers and Phishers continue their efforts to send you these email messages undetected by existing Outlook filters. Microsoft now provides you, the end-user, the ability to make these filters even stronger so that it does not miss these messages.

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Tags: Outlook, Microsoft Office 365

Measuring Office 365 Adoption

Posted by Dan St. Hilaire  /  November 4, 2020  /  Microsoft Office 365, MSP, User Adoption, Microsoft Teams   —   No Comments ↓

As part of our Adoption and Change Management (ACM) practice, we highlight the need to measure for success. It’s even a section on my Office 365 User Adoption ChecklistKnowledgeWave has had the opportunity to beta test Microsoft Productivity Score for the last several months and we are super excited that it’s now available in general release to all Office 365 Administrators. (If you don’t see it hang tight, it’s coming) The use of Productivity Score will help organizations power their digital transformation with metrics that can dive into how users are using modern technology like Microsoft Teams.

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Tags: Microsoft Office 365, MSP, User Adoption, Microsoft Teams

Power BI: Dancing with Data

Posted by Dan St. Hilaire  /  October 5, 2020  /  Webinars, Microsoft Office 365, Power BI   —   No Comments ↓

Data is a popular topic these days. OK, it has been since the days of the mainframe. We just have more of it now. With so much data being collected across so many locations, a tool like Power BI lets us connect to that data. Power BI enables us to present data visually, and provide intuitive details, insights and modeling examples in a familiar Microsoft Office experience.

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Tags: Webinars, Microsoft Office 365, Power BI

Power BI and What It Can Do

Posted by Dan St. Hilaire  /  September 21, 2020  /  Webinars, Microsoft Office 365, Power BI   —   4 Comments ↓

KnowledgeWave is pleased and excited to be presenting a no-cost awareness webinar in October on what is fast becoming a popular conversation we have with clients using Office 365, Power BI. What is Power BI, and What Can it Do, as well as why you should consider using it are all at the heart of this webinar presentation.

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Tags: Webinars, Microsoft Office 365, Power BI

A Guide to Microsoft Teams Chat Files

Posted by Jon Hood  /  August 24, 2020  /  Microsoft Office 365, Microsoft Teams   —   No Comments ↓

One of my favorite things about writing blogs like this is to demystify stuff that many of us have been confronted with, especially in a modern workplace. Today, I’ll lay out what you need to know about Microsoft Teams chat files.

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Tags: Microsoft Office 365, Microsoft Teams

How to Disable Microsoft Teams Creation

Posted by Dan St. Hilaire  /  August 10, 2020  /  Microsoft Office 365, Microsoft Teams   —   1 Comments ↓

In this post, I wanted to share specifically how you can disable users from creating Microsoft Teams and how can you remove the 'Create a Team' box within the application. Let me be clear, it is my opinion that you must provide some sort of starting architecture if you want to promote Teams usage and foster user adoption of this powerful tool.

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Tags: Microsoft Office 365, Microsoft Teams

Provide Governance for Microsoft Teams Creation with a Template Policy

Posted by Dan St. Hilaire  /  July 27, 2020  /  Microsoft Office 365, Microsoft Teams   —   No Comments ↓

Our team writes a lot about Microsoft Teams, and for all that we write, we put even more into real-world action for our clients. In this post, I’ll share a process for Teams Governance, using a Template Policy. Using templates to govern Microsoft Teams creation empowers businesses to set their own standards.

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Tags: Microsoft Office 365, Microsoft Teams

How to Manage 'Bookings' within Microsoft Teams

Posted by Dave Dec  /  July 13, 2020  /  Microsoft Office 365, Microsoft Bookings, Microsoft Teams   —   1 Comments ↓

With Microsoft Teams as your organization's communications hub, you can manage your 'Bookings' directly within Teams. Simply select the ellipsis to add the Bookings app to your Teams sidebar. Bookings is an Office 365 application that allows your customers to book appointments with your staff based on the services you offer and your staff availability.

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Tags: Microsoft Office 365, Microsoft Bookings, Microsoft Teams

Introduction to Microsoft Bookings

Posted by Dave Dec  /  June 29, 2020  /  Microsoft Office 365, Microsoft Bookings, Training   —   No Comments ↓

Bookings from Microsoft is an Office 365 application that allows your customers to book appointments with your staff based on the services you offer and your staff availability.

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Tags: Microsoft Office 365, Microsoft Bookings, Training

How to Use the Microsoft Teams 'Live Events' Feature

Posted by Jon Hood  /  June 16, 2020  /  Microsoft Office 365, Microsoft Teams, Training   —   1 Comments ↓

What is a Microsoft Teams Live Event?

A Teams live event is the perfect way to connect with people in a one-to-many format in your modern workplace. A typical Teams meeting allows two-way communication between two or more people. However, a Teams live event offers a solution for a much larger audience! 

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Tags: Microsoft Office 365, Microsoft Teams, Training