Advanced Microsoft AI
Out-of-the-box Copilot is the starting line. Extending it with custom agents and connected data takes people who genuinely know how, and that capability is worth more to you than any single agent somebody else builds. This phase trains your own people to design and build, and gets the governance right before anything reaches your data.
Phase Six is where organizations stop consuming Microsoft AI and start extending it. Not everyone needs it, and it does not replace the phases before it. Most organizations keep running training and reinforcement alongside.
The Problem This Phase Solves
Copilot Studio makes it easy to build something. It does not make it easy to build something your organization can trust, maintain, and repeat.
Agents built without guardrails
Somebody capable builds something genuinely clever, connects it to real data, and it quietly becomes important. Nobody agreed what it should be allowed to reach.
Capability that does not spread
One or two people learn how, and everything routes through them. That is a fragile place for something the business has quietly started to rely on.
Releases arrive faster than decisions
Microsoft ships constantly. Without a way to assess what is new, teams either chase every announcement or ignore all of them, and both are expensive.
What Actually Happens
The goal is capability inside your organization. We train your people and advise on the decisions, so what gets built belongs to you from the first day.
Decide what to extend
Which problems genuinely warrant a custom agent, and which are better served by what Copilot already does. The second list is usually longer than people expect.
Train your builders
Official Microsoft curriculum for the people who will design and build, so they learn the supported way rather than assembling it from forum posts.
Set the boundaries
What an agent may reach, who approves it, and what has to be true before it touches real data. Agreed before anything is connected, not after.
Keep assessing releases
A way to look at what Microsoft has shipped and decide whether it matters to you, so new capability is a choice rather than a reaction.
What You Walk Away With
Capability that stays with your organization.
People who can build
Your own team trained on the official Microsoft curriculum for designing and building agents, so the skill lives inside the organization rather than on a contract.
Boundaries for what gets built
Agreed rules for what an agent may reach and who signs off before it goes live, so the clever thing somebody builds does not become the thing nobody governs.
A way to judge what is new
A working habit for assessing Microsoft AI releases against your own situation, so you can tell the difference between a genuine capability and an announcement.
How This Phase Is Delivered
Three components, chosen to fit where your organization already is.
Most start with readiness or training rather than with a build.
Technical Courses
Official Microsoft curriculum for the people who will design and build, including Design and Build Integrated AI Agent Solutions in Copilot Studio. Delivered through our training catalog alongside the wider Microsoft technical range.
Consultant Support
KnowledgeWave consultants who can work through the design decisions with your team, review what is being built, and help you decide what is worth extending in the first place.
Tenant Readiness
The groundwork that has to be right before an agent touches real content: labeling, permissions, and clear rules about what an agent is allowed to reach.
We build your capability rather than your agents.The organizations that do well here own what they have built and can change it without calling anyone. Our role is training your people, advising on the decisions, and getting the tenant ready. Where you want hands-on help, our consultants can work alongside your team, scoped and agreed like any other project.
How You Know This Phase Is Working
This phase does not finish so much as mature. These four tell you it is taking hold.
Your own people can design and build an agent without outside help, and more than one of them can.
There are agreed rules for what an agent may reach, so a good idea can move quickly and a risky one gets caught early.
Anything running in production has a named owner who is not simply whoever happened to build it.
You can look at a new Microsoft AI release and reach a decision, rather than debating it indefinitely.
Extending Copilot starts with people who can
Tell us who in your organization would be building, and what you are hoping an agent would do. We will tell you honestly whether it warrants one, and what your team would need to learn to build it properly.
Helping organizations succeed with Microsoft AI.
