As a leader at an IT managed services company, you know how critical it is to deliver projects that keep your clients happy and your business growing. Project management is the foundation of making that happen. It’s not about fancy tools or jargon. It’s about planning well, using resources wisely, and keeping everyone on the same page.

Let’s talk about why project management training matters for your business and how it can make a real difference. And, spoiler alert, we offer the necessary project management training with a generous discount for our valued MSP partners!

In today's fast-paced digital world, productivity tools are essential for managing tasks efficiently. Microsoft Copilot is one such tool that promises to revolutionize the way we work. However, with multiple versions available, it can be challenging to understand what each version offers and how it fits into your workflow (and your budget).

If you've been hearing about Microsoft Teams Premium and Copilot for Microsoft 365, you might be wondering, do I need both, or can one tool handle everything? In this blog post, we'll break down the key differences, explore unique features, and help you decide whether Teams Premium, Copilot, or both are right for you.

In today's fast-paced world, the need for effective and efficient training solutions is more critical than ever. Enter KnowledgeWave's Training-as-a-Service (TaaS) model—a blended approach that leverages the power of training videos of varying lengths and live instructor-led training to address your team's unique learning needs. By offering flexible and adaptive training solutions, KnowledgeWave is transforming the way organizations implement ongoing professional development, deliver just-in-time training, and handle user support.

Starting a new job is an exciting and often overwhelming experience. The initial days are crucial in setting the tone for an employee's journey with your organization. At KnowledgeWave, we understand the importance of effective onboarding and we are committed to delivering training solutions that ensure seamless and productive integration for new hires. Our experience has shown that new employees benefit enormously from our end-user training services, which include both live and on-demand options.

A Totally Unnecessary Disclaimer (That You’ll Appreciate)

This blog post started with a simple observation—a casual thought experiment typed into ChatGPT. "Some people are using Copilot (including Microsoft 365), ChatGPT, Grok, etc., and have the need to treat it like a 'Sports Team,' like one has to be the winner."

AI (Artificial Intelligence) has created a technological revolution that will change the way we work, relate to one another, and help us help those we serve. The integration of AI into the workplace is an inevitable shift that promises to reshape the future of work. AI is a tool of innovation that drives efficiency, creativity, and productivity for the workplace. This blog will explore how your organization will re-define their business model to be able to support the technical underpinnings to make AI work for you. 

In today's fast-paced work environment, effective communication and organization are key to success. Microsoft Teams has always been a powerful tool for collaboration, and with its latest update, it's taking things to the next level. The new chat and channels experience in Microsoft Teams is designed to streamline communication and enhance productivity.  Not ready to change, we show you at 1:42 how to get the Teams tile back. Jump to Video

Hey everyone! Big news from Microsoft – they've just dropped some awesome updates for OneDrive that are going to make our lives so much easier. If you're a fan of OneDrive, you're in for a treat! I’ll share some changes and at the end of this post you’ll find a video that you can watch that should many of these new changes.

Webinars are short, focused training sessions that take place online.  Depending on the subject matter and the learner, we find that live webinars are preferred by many over other training modalities.

KnowledgeWave has scheduled and released a new ongoing and repeating Microsoft Office 365 Orientation series of live webinars for our members. Microsoft 365, although released a while ago, is still new to many people.

The advancement of generative artificial intelligence (AI) has been impressive. Gartner predicts that by 2026, 80% of enterprises will be using generative AI, a substantial increase from just under 5% in 2023. McKinsey suggests that AI could add an astounding $4.4 trillion per year to the global economy by 2030. While projections don’t push businesses to adopt AI tools, it's about what generative AI can do, and the results are helping businesses make the leap.

Like many organizations, our team is exploring the use of Microsoft Copilot and finding new things that it can do to improve our work and workflow at KnowledgeWave.

I still get asked why a business would move to Microsoft 365, and without a doubt one of the primary driving factors is SharePoint and the business process automation you can leverage with your content across the Microsoft 365 applications. - This post is at the heart, a short post that should provide you with a core foundational knowledge of what SharePoint is, and how businesses use it. 

Bookings from Microsoft is an Office 365 application that allows your customers to book appointments with your staff based on the services you offer and staff availability. And now with an even easier user experience.