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Microsoft 365 Phone System: Receiving a Call on Your PC Like a Boss

Posted by Jennifer Patterson  /  October 20, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   No Comments ↓

When those first calls start coming in through Business Voice, you want to make sure that everybody on your team feels comfortable handling callers. There are at least 7 different ways you might want to handle a call, so be sure to provide some initial phone system training

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

The Benefits of Channel Meetings in Microsoft Teams

Posted by Jennifer Patterson  /  October 5, 2021  /  Microsoft Office 365, IT, Microsoft Teams   —   No Comments ↓

Today we're sharing Microsoft Teams tips about meeting within a channel in Teams. We love Teams, and we use it internally all the time, as well as training other organizations how to use Teams in a modern workplace environment.  

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Tags: Microsoft Office 365, IT, Microsoft Teams

The Story of Why We Chose Microsoft Teams & Business Voice

Posted by Dan St. Hilaire  /  September 2, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   2 Comments ↓

If you are deploying, or even considering, Microsoft Phone System, we thought this blog post might be helpful. We tell the story of our Microsoft 365 Business Voice journey, starting with Microsoft Teams and later deploying the Microsoft Phone System to be used within Microsoft Teams on our desktops, on our mobile devices, and on traditional desk phones that are Teams enabled. 

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

Microsoft Teams Phone Training

Posted by Dan St. Hilaire  /  July 29, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   No Comments ↓

The KnowledgeWave team is excited to make training available for the Microsoft Phone System, also referred to as Microsoft Teams Phone. Teams Phone brings the power of traditional PBX systems to a tool that over 145 million of us touch every day, Microsoft Teams! You can make traditional calls from Teams, Outlook, or your mobile phone. Because it’s a PSTN service you can receive your work-based calls within the Teams app, on your PC, your mobile device or a Teams supported device.

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

Improve Your Presentation Skills: A KnowledgeWave Webinar Series

Posted by Dave Dec  /  July 19, 2021  /  Professional Development, Training   —   No Comments ↓

In this series, we will teach you how to focus on your strengths and help you build confidence in your presentation skills.  We will also help you identify your weaknesses and build to improve those skills, provided they continue to build your confidence. 

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Tags: Professional Development, Training

Microsoft Announces 'Visual Refresh' of Office Applications

Posted by Dan St. Hilaire  /  July 2, 2021  /  Microsoft Office 365, IT   —   No Comments ↓

Microsoft has done it again!  

Microsoft just published last week, news about a refresh of the Office Applications for Microsoft Windows. Aligned with the new release of the Windows 11 first Insider Preview, Microsoft is rounding the edges and shinning up their workhorse Office applications. The refresh of Office, which Microsoft shares will shine on Windows 11, will also be available to anyone using Microsoft Windows 10.

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Tags: Microsoft Office 365, IT

Asserting Yourself in the Workplace: A KnowledgeWave Webinar Series

Posted by Dave Dec  /  June 14, 2021  /  Professional Development, Training   —   No Comments ↓

It can be challenging to stand up for yourself in the workplace. Sometimes we fear what may happen to us if we do. This series of webinars will show you how to assert yourself, set boundaries, and how and when to say no and make it positive for everyone.

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Tags: Professional Development, Training

How to Use Outlook's New 'Report Message' Feature

Posted by Dave Dec  /  May 17, 2021  /  Outlook, Microsoft Office 365   —   No Comments ↓

Microsoft Outlook does a great job at detecting potentially harmful email messages. Messages such as SPAM, Phishing, and what Microsoft calls false-positive e-mail.

Spammers and Phishers continue their efforts to send you these email messages undetected by existing Outlook filters. Microsoft now provides you, the end-user, the ability to make these filters even stronger so that it does not miss these messages.

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Tags: Outlook, Microsoft Office 365

How to Create and Manage Microsoft Teams Breakout Rooms

Posted by Jon Hood  /  April 5, 2021  /  Microsoft Teams   —   No Comments ↓

Previously, I shared What You Need to Know about Microsoft Teams Breakout Rooms. If you haven’t read that post, I’d recommend you review it because I shared some important details about who can create Breakout Rooms and I also highlighted some things Breakout Rooms can’t do, currently anyways.  

In this post, I would like to share the step-by-step process for setting up and using Breakout rooms. This post is intended for meeting organizers.

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Tags: Microsoft Teams

Microsoft Teams Breakout Rooms: What You Need to Know

Posted by Jon Hood  /  March 22, 2021  /  Microsoft Teams   —   No Comments ↓

Microsoft Teams users, breakout rooms are here! If you’re the meeting organizer and you’re using the Teams desktop app (Windows or Mac) you can create and manage your own breakout rooms in Microsoft TeamsBreakout rooms are an awesome virtual meeting space within a Teams meeting! That’s right, we’re talking online meetings where you can separate the participants into segmented meetings.

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Tags: Microsoft Teams

Introducing the KnowledgeWave ProDev Presentation Skills Series

Posted by Dave Dec  /  March 9, 2021  /  Professional Development, Training   —   No Comments ↓

With the growth of remote working, be it due to COVID-19 or the growth of our organizations, now more than ever, we are all providing more presentations. Sometimes technical challenges can arise while giving these presentations, for example: Microsoft Teams, PowerPoint, and other technologies sometimes don't work the way we want them to. Non-technical issues can also provide a challenge: How can you give a great presentation when you are not in the same room your audience, or maybe we have a fear of public speaking?

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Tags: Professional Development, Training

How to Create an Effective Workforce with Microsoft Teams

Posted by Dan St. Hilaire  /  February 26, 2021  /  Microsoft Teams   —   No Comments ↓

recently had the pleasure and opportunity to present to members of the Chief Operating Officers (COO) Business Forum based in Michiganorganized by Crown Talent AssetsThe COO Forum is a great resource for business executives to explore and learn about new and emerging ideas, solutions, processes, and tools.

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Tags: Microsoft Teams

5 Minute ProDev: Entrepreneurism in the Workplace

Posted by Dave Dec  /  February 8, 2021  /  Professional Development, Training   —   No Comments ↓

Entrepreneurism in the workplace is not about starting a business. It is about acting like an entrepreneur in your current job. This means you are an internal entrepreneur, or “intrapreneur".

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Tags: Professional Development, Training

5 Minute ProDev: Critical Thinking in the Workplace

Posted by Dave Dec  /  January 25, 2021  /  Professional Development, Training   —   No Comments ↓

Critical thinking means questioning the norm. Just because we have always done things a certain way, does not mean it is the most efficient or best way of doing those things. Critical thinking lets us look at processes as we work and think about better ways to do the job.

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Tags: Professional Development, Training

5 Minute ProDev: Collaboration in the Workplace

Posted by Dave Dec  /  January 4, 2021  /  Professional Development, Training   —   No Comments ↓

Collaboration in the Workplace is about coming together to achieve a common goal. Collaboration is about working together to be both innovative and productive without having to compromise yourself or others during the process.

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Tags: Professional Development, Training