Enhancing MSP Services with Comprehensive Training


In today’s competitive IT services landscape, Managed Service Providers (MSPs) are constantly seeking ways to differentiate their offerings and deliver greater value to clients. One often-overlooked opportunity lies in end user training. Training is a critical component that enhances client satisfaction, reduces support tickets, and drives adoption of platforms like Microsoft 365.

The Challenge: Scaling End User Training 

Many MSPs begin offering training through internal IT experts. While this may work initially, it quickly becomes unsustainable. Internal trainers often juggle multiple responsibilities, making it difficult to deliver consistent, high-quality instruction. As client bases grow, so does the need for a scalable, reliable training solution.

 

 

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The Solution: Partnering with KnowledgeWave

KnowledgeWave offers a turnkey training platform that integrates seamlessly into an MSP’s service stack. Through the KnowledgeWave Learning Services, MSPs can provide clients with:

* On-demand video training for Microsoft 365 and other productivity tools

* Monthly live webinars that encourage real-time engagement

* Custom dashboards with recommended training tailored to each client

* Entra ID single sign-on (SSO) for easy provisioning and account management


This approach transforms training from an optional add-on to a core component of managed services.

 
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Key Metrics from a Successful MSP Partnership 

  • 600+ employees across 6 states
  • 125+ IT professionals on staff
  • 300 IT clients, with 175 fully managed IT clients
  • Monthly live training webinars included
  • On-demand video training library available 24/7
  • 3 flexible pricing models:
    • Per account
    • Per batch of accounts
    • Full coverage (all endpoints)
  • Entra ID SSO integration for seamless user management
  • White-labeled training library to maintain MSP branding
  • Sales team SPIF program to incentivize training adoption

Why MSPs Choose KnowledgeWave

MSPs that partner with KnowledgeWave benefit from:

  • Predictable pricing models that scale with client growth
  • White-labeled training libraries to maintain brand consistency
  • Sales enablement tools to drive adoption and client engagement

By offloading training to a trusted partner, MSPs can focus on technical support while directing “how-to” questions—like creating PivotTables or managing OneDrive files to KnowledgeWave’s expert-led resources.

 

A Strategic Differentiator

In a crowded market, offering end user training is a powerful differentiator. Clients appreciate the added value, and MSPs benefit from fewer support tickets and more empowered users. As one MSP leader put it: “KnowledgeWave is a great value when it comes to price. And it's a differentiator because not many of our competitors offer end user training.” 

Ready to Elevate your MSP Offering?

Join the 60+ MSP's that partner with KnowledgeWave. If you're an MSP looking to enhance your service portfolio and deliver more value to your clients, KnowledgeWave is the partner you’ve been looking for. Scalable, affordable, and easy to implement. KnowledgeWave helps you stand out while supporting your clients’ success.

 

Ready to Partner with Us?

Request a discovery call today

Looking to differentiate your MSP offering? Partner with KnowledgeWave to deliver scalable, white-labeled end user training that reduces support tickets, drives Microsoft 365 adoption, and adds real value to your clients. Let us handle the training—so you can focus on what you do best.

If you'd like to learn more about KnowledgeWave and how we can partner with you, fill out the form to the right.  We'll reach out to schedule time to talk, so we can learn about your specific needs and create a customized solution. You can also call 800.831.8449. 

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