KnowledgeWave and Instant Technologies Partnership

Microsoft 365 Training and AI-Powered Support Directly in Microsoft Teams

KnowledgeWave and Instant Technologies have joined forces to deliver contextual learning alongside AI chat support right in Teams, where employees spend their time.

Microsoft 365 Training Where You Work,
When You Need It

Chime V5 — the Microsoft 365 Certified app developed by Instant Technologies — provides a custom AI chat service that indexes your files, searches FAQs, routes to agents, and connects with your ticketing application. Learn more about Chime V5.

This integration brings together the strength of Chime V5’s intelligent routing and real-time support with KnowledgeWave’s professional library of quick tips and video training content. We're enabling end users to access help and training without ever leaving Teams.

“By adding Chime to our customer engagement model, we can now support the entire learning journey, from a new employee’s first day to every service desk interaction along the way." - Eric Sokolowski, CEO, KnowledgeWave

Why This Matters for Businesses

Embedded Training: On-demand learning materials, including videos, webinars, and quick tips, delivered in the flow of conversation.
Smart Routing: Employees connect instantly with AI or human agents, guided by real-time data and context.
Workforce Enablement & Ticket Deflection: Training tied to actual support interactions, reinforcing knowledge when it’s needed most, freeing service desk staff for higher-value work
Certified & Secure: Chime V5 is a Microsoft 365 Certified app, ensuring data security and architectural compliance.

“This partnership represents a natural evolution in how support and learning intersect,” said Peyton McManus, CEO of Instant Technologies. “By embedding KnowledgeWave’s training into our Microsoft-certified Chime platform, we’re helping organizations empower employees, streamline support operations, and drive meaningful digital adoption—all inside Microsoft Teams.”