Professional Development 203: 7 Skills for Top-Notch Customer Service
We look at all types of customers and consider how we can serve them better and improve ourselves in the process. We discuss key skills including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Recommended Duration: 30-minutes + Q & A
Core Objectives
- Define who your customers are
- Discuss different types of customers by their behavior
- List the different ways to communicate with a customer
- List the 7 skills for top notch customer service and how to use them
