Professional Development 203: 7 Skills for Top-Notch Customer Service

We look at all types of customers and consider how we can serve them better and improve ourselves in the process. We discuss key skills including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Recommended Duration: 30-minutes + Q & A

Core Objectives

  • Define who your customers are
  • Discuss different types of customers by their behavior
  • List the different ways to communicate with a customer
  • List the 7 skills for top notch customer service and how to use them

Call 800-831-8449 for more information.