Workforce Enablement
Access is not ability. People need a grounding in how Microsoft AI works and how to prompt it, then fluency in the applications where they spend their day, then examples drawn from their own role. We deliver all three as a progression. At every level, the scenarios come from your workflows and your culture rather than a stock demo file.
Phase Three is where the investment meets the workforce. Everything before it creates awareness and readiness. Everything after it depends on people developing the habits, skills, and confidence to make AI part of their daily work.
The Problem This Phase Solves
Access is not ability. Once licenses are assigned, the gap between the people who figure Microsoft AI out on their own and the people who quietly never start widens every week.
Stock examples do not stick
A session built on a sample company and its invented files is easy to follow and easy to forget. People adopt what they can picture themselves doing on Monday, in their own documents.
Prompting is a skill, not an instinct
Most first attempts are too vague to produce useful results. Without practice using real work scenarios, people often miss what's possible and never experience the full value of AI.
Attendance is never complete
Frontline staff cannot always step away, and new hires arrive after the rollout. Live training alone leaves a permanent gap unless something catches the people it missed.
What Actually Happens
Four steps, run in order, so the training reflects your organization rather than a standard curriculum.
Map roles to real work
We work with you to identify key roles across the organization and understand the work they perform every day, so training reflects real responsibilities, workflows, and business priorities.
Build training around it
Examples come from your workflows, your documents, and the way your teams operate. Whether we're working with Excel power users or the legal department, the learning experience reflects the work people do every day.
Deliver live, in sequence
Foundations first, then the Microsoft 365 applications people use daily, then role-based sessions. Instructor-led throughout, with time to try things and ask questions.
Capture it for everyone
Recordings and on-demand material go into your KnowledgeWave video library, so the people who missed the session and everyone hired next year get the same benchmark training.
What You Walk Away With
Three things that outlast the sessions themselves.
A role-based enablement plan
Which groups get which sessions, in what order, and who is accountable for getting them there. A document you can hand to a project sponsor.
A permanent training library
Session recordings and on-demand video that stay available to your organization, so this phase keeps working for people who join after it ends.
Prompting people keep using
Reference material built from the examples used in your own sessions, so the skill survives contact with a busy Tuesday.
Sessions In This Phase
A representative menu drawn from programs we have delivered. Most organizations work through all three tiers in order, and engagements are assembled from these rather than run as a fixed course.
Foundations
- Introduction to Microsoft Copilot
- Generative AI fundamentals
- The Art of the Prompt
- Responsible AI use
- Copilot Chat
- Modern file management for AI readiness
Copilot in Microsoft 365
- Copilot in Outlook
- Copilot in Word
- Copilot in Excel
- Copilot in PowerPoint
- Copilot in Teams
- Copilot in OneNote
Role-based enablement
- Executives
- Managers and directors
- Accounting and finance
- Legal professionals
- Human resources
- Sales and marketing
- Project managers
Not every session in a tier is required. We build the shortest path that gets each group where it needs to be, and the rest are there whenever you want them.
How You Know This Phase Is Done
Not when the sessions are delivered. When these four are true.
Every group you targeted has worked through the tiers that matter to them, with examples drawn from their own work.
Recordings and on-demand material are living somewhere your new hires will actually find them.
People can name a task they now do differently, in their own words, without being prompted.
You know who did not attend, and there is a path for them rather than an assumption.
Training people will still be using in six months
Tell us which roles you need to reach, how many people are licensed, and what has already been tried. We will propose a session plan built around your work rather than a catalog.
Helping organizations succeed with Microsoft AI.
