As a Managed Services Provider you know the importance of keeping your team up-to-date on the latest technology. Your customers expect you to be their CIO, IT Director and in many cases their Help Desk for any and all issues (formally covered or not).

Everything that glitters is not gold. But sometimes it is. If you have ever experienced "Shiny Object Syndrome" (Objectivius Shinium Syndromus) you know that for each recommendation for change that produces gold, there are just as many that do not hit pay-dirt.