Mark Rickner

Recent Posts

Class Alert: MS 20698 Installing and Configuring Windows 10

Posted by Mark Rickner  /  May 22, 2017  /  Courses, Live Remote Training, Windows 10   —   No Comments ↓

This July, KnowledgeWave will be hosting a live in-house session for Installing and Configurating Windows 10, Microsoft Course, MS 20698. This is an authorized Microsoft Official Curriculum (MOC) course and is eligible for Software Assurance (SA) Voucher redemption.  Please contact a KnowledgeWave representative at 800-831-8449 to enroll. Seating is limited. 

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Tags: Courses, Live Remote Training, Windows 10

Getting Started with Desktop and Application Virtualization

Posted by Mark Rickner  /  May 16, 2017  /  MSP, IT Pros   —   No Comments ↓

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

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Tags: MSP, IT Pros

The Role of the vCIO in Organizational Leadership

Posted by Mark Rickner  /  November 28, 2016  /  MSP   —   No Comments ↓

Like many other MSPs, your vCIO service has been maturing over the last couple of years. And like many other MSPs, you probably had a number of missteps and wins during its development.

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Tags: MSP

Managed Services: Training for Your Team vs. Training for Your Clients

Posted by Mark Rickner  /  November 2, 2016  /  MSP   —   3 Comments ↓

As a Managed Services Provider you know the importance of keeping your team up-to-date on the latest technology. Your customers expect you to be their CIO, IT Director and in many cases their Help Desk for any and all issues (formally covered or not).

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Tags: MSP

Shiny Object Syndrome Aside, Office 365 Exchange Online is Worth a Look

Posted by Mark Rickner  /  September 22, 2016  /  Office 365, OneDrive   —   No Comments ↓

Everything that glitters is not gold. But sometimes it is. If you have ever experienced "Shiny Object Syndrome" (Objectivius Shinium Syndromus) you know that for each recommendation for change that produces gold, there are just as many that do not hit pay-dirt.

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Tags: Office 365, OneDrive

7 Reasons Why Everybody Loves a Good Webinar [Sample Included]

Posted by Mark Rickner  /  September 19, 2016  /  Webinars, Employee Training, KLS   —   No Comments ↓

Webinars are short, focused training seminars that take place over the web. Depending on the subject matter, we find that webinars are often preferred by many end users over traditional classes.

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Tags: Webinars, Employee Training, KLS