Mark Rickner

Recent Posts

Windows 10 Pro vs. Enterprise for Banks & Credit Unions

Posted by Mark Rickner  /  May 13, 2019  /  Microsoft Windows, Software Rollout, Windows 10   —   No Comments ↓

As a financial institution, you have immense responsibilities with regard to customer privacy. Your customers trust you with their most sensitive financial information. Using the wrong Windows OS could compromise this trust and expose sensitive information. However, knowing which operating system to choose can be a challenge with all the options available – should you choose Windows 10 Pro or Enterprise? Here are a few pros and cons of each version to help you make the right choice for your banking company:

Read More ›

Tags: Microsoft Windows, Software Rollout, Windows 10

Technical Class: MS 20698 Installing and Configuring Windows 10

Posted by Mark Rickner  /  May 22, 2017  /  Courses, Live Remote Training, Windows 10   —   No Comments ↓

KnowledgeWave is now hosting sessions for Installing and Configurating Windows 10, Microsoft Course, MS 20698. We anticipate offering this (and other Windows 10 classes) each month through 2019.

This is an authorized Microsoft Official Curriculum (MOC) course and is eligible for Software Assurance (SA) Voucher redemption.  Please contact a KnowledgeWave representative at 800-831-8449 to enroll. Seating is limited. 

Read More ›

Tags: Courses, Live Remote Training, Windows 10

Getting Started with Desktop and Application Virtualization

Posted by Mark Rickner  /  May 16, 2017  /  MSP, IT Pros   —   No Comments ↓

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

Read More ›

Tags: MSP, IT Pros

The Role of the vCIO in Organizational Leadership

Posted by Mark Rickner  /  November 28, 2016  /  MSP   —   No Comments ↓

Like many other MSPs, your vCIO service has been maturing over the last couple of years. And like many other MSPs, you probably had a number of missteps and wins during its development.

Read More ›

Tags: MSP

Managed Services: Training for Your Team vs. Training for Your Clients

Posted by Mark Rickner  /  November 2, 2016  /  MSP   —   3 Comments ↓

As a Managed Services Provider you know the importance of keeping your team up-to-date on the latest technology. Your customers expect you to be their CIO, IT Director and in many cases their Help Desk for any and all issues (formally covered or not).

Read More ›

Tags: MSP

Shiny Object Syndrome Aside, Office 365 Exchange Online is Worth a Look

Posted by Mark Rickner  /  September 22, 2016  /  Office 365, OneDrive   —   No Comments ↓

Everything that glitters is not gold. But sometimes it is. If you have ever experienced "Shiny Object Syndrome" (Objectivius Shinium Syndromus) you know that for each recommendation for change that produces gold, there are just as many that do not hit pay-dirt.

Read More ›

Tags: Office 365, OneDrive

7 Reasons Why Everybody Loves a Good Webinar [Sample Included]

Posted by Mark Rickner  /  September 19, 2016  /  Webinars, Employee Training, KLS   —   No Comments ↓

Webinars are short, focused training seminars that take place over the web. Depending on the subject matter, we find that webinars are often preferred by many end users over traditional classes.

Read More ›

Tags: Webinars, Employee Training, KLS