Measuring Office 365 Adoption

Posted by Dan St. Hilaire  /  November 4, 2020  /  Microsoft 365, MSP, User Adoption, Microsoft Teams   —   No Comments ↓

As part of our Adoption and Change Management (ACM) practice, we highlight the need to measure for success. It’s even a section on my Office 365 User Adoption ChecklistKnowledgeWave has had the opportunity to beta test Microsoft Productivity Score for the last several months and we are super excited that it’s now available in general release to all Office 365 Administrators. (If you don’t see it hang tight, it’s coming) The use of Productivity Score will help organizations power their digital transformation with metrics that can dive into how users are using modern technology like Microsoft Teams.

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Tags: Microsoft 365, MSP, User Adoption, Microsoft Teams

How to Implement a Self-Serve Computer Troubleshooting Model

Posted by Eric Sokolowski  /  April 13, 2020  /  MSP   —   No Comments ↓

Of course you are interested in maximizing your revenues by spending less time troubleshooting end-user issues. So it makes sense to explore as many self-serve options as possible.

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Tags: MSP

How IT Automation Can Extend to End-User Training

Posted by Dan St. Hilaire  /  March 30, 2020  /  MSP   —   No Comments ↓

As an IT professional, you're probably up-to-speed on the idea of automation. Automation of repetitive tasks simplifies processes providing efficiencies and saves you and your team time.

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Tags: MSP

Four Steps to Monetize Technical Support

Posted by Dan St. Hilaire  /  March 2, 2020  /  MSP   —   No Comments ↓

There is sort of an unwritten rule: as an MSP, your clients expect you to help with all things IT-related.

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Tags: MSP

MSP Inspiration: 3 Things We’ve Heard About Office 365 Training

Posted by Eric Sokolowski  /  February 11, 2020  /  Microsoft 365, MSP, IT, Microsoft Teams   —   No Comments ↓

As an IT service provider, it’s helpful to keep an ear to the ground and figure out where your industry is going, what your market is demanding, and what combination of services and pricing will make it all count where it matters most: right on your bottom line.

Here are 3 quotes I wanted to share with you from recent conversations that can help you picture how you can benefit from reselling end-user Office 365 training to your clients.

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Tags: Microsoft 365, MSP, IT, Microsoft Teams

Are Your Clients Thirsty for Office 365 User Training?

Posted by Eric Sokolowski  /  January 31, 2020  /  MSP   —   2 Comments ↓

I was discussing Office 365 end-user engagement recently with a respected IT security professional. Our conversation centered on the necessary tension between a user who is trying to get their work done efficiently, and IT’s obligation to protect organizational data. Nowhere is this more evident than with Office 365.

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Tags: MSP

Why Pay for Zoom When Office 365 Already Has You Covered?

Posted by Eric Sokolowski  /  January 27, 2020  /  Microsoft 365, MSP, IT, Microsoft Teams   —   2 Comments ↓

Update: July 8, 2020

This blog post was originally posted in January 2020 before the world-wide COVID-19 pandemic touched us all in March. With the need to work remotely and/or work from home, the number of businesses reaching out to KnowledgeWave for support around Microsoft Teams quadrupled.

This blog post was very relevant for several businesses reaching out for guidance around Microsoft Teams deployment and Microsoft Teams training. Many of these new businesses seeking guidance knew that Teams is included and integrated with Office 365. They were already using Office 365, but weren't using Teams. Instead, they were spending additional money trying to use Zoom.

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Tags: Microsoft 365, MSP, IT, Microsoft Teams

What We've Learned from Today's Top Managed Service Providers

Posted by Eric Sokolowski  /  January 10, 2020  /  MSP   —   No Comments ↓

As a partner to a number of top Managed Service Providers I want to pass along five common traits many of these MSPs have in common. Hopefully this insight will help you retain existing customers, win new clients, be a market differentiator, and grow your MRR.

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Tags: MSP

How to Detect and Respond to Microsoft Office 365 Security Issues

Posted by Dan St. Hilaire  /  September 30, 2019  /  Microsoft 365, MSP, Security   —   No Comments ↓

Microsoft 365 is one of the most widely used business technology platforms in the world. Office 365 presents an opportunity for businesses to create a modern workplace for employees and offers advanced networking and communications tools that empower employees to carry out their job duties seamlessly as part of the natural rhythm of their work. However, no system is immune to malicious cyberattacks and being the number one business platform creates a target for those looking to take advantage ofunsuspecting businesses and their users.

In this post, we highlight some of the most common security breaches on Microsoft 365 and we’ll share some tips for IT administrators and Managed Service Providers (MSP) and how they can best address these threats for their users and clients.

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Tags: Microsoft 365, MSP, Security

End User Training as a Value-Add for MSP Clients

Posted by Eric Sokolowski  /  August 19, 2019  /  Microsoft 365, MSP, End Users, Training   —   No Comments ↓

As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.

Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.

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Tags: Microsoft 365, MSP, End Users, Training

Driving a Modern Workplace with Office 365

Posted by Dan St. Hilaire  /  July 8, 2019  /  Microsoft 365, MSP, User Adoption   —   No Comments ↓

Over the last several years I’ve had the opportunity to work with many companies that have moved to Office 365. The most common challenge they all face is user adoption related to Office 365 tools and features. Moving to Office 365 isn’t difficult. You can do it yourself or work with a partner like an MSP (Managed Service Provider) and leverage support from Microsoft as part of the FastTrack Program. Some end up using a mix. The hurdle is getting your staff to work differently and leverage the new tools available to them.

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Tags: Microsoft 365, MSP, User Adoption

Why User Adoption Should Be a Key Piece of Any Office 365 Rollout

Posted by Dan St. Hilaire  /  May 22, 2019  /  Microsoft 365, MSP, IT   —   No Comments ↓

IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.

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Tags: Microsoft 365, MSP, IT

How Emotion-Based Selling Can Boost Your MSP Sales

Posted by Eric Sokolowski  /  May 10, 2019  /  MSP   —   No Comments ↓

The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.

One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.

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Tags: MSP

Managed Services Training Package Improves Revenues and Satisfaction

Posted by Eric Sokolowski  /  April 15, 2019  /  MSP, Training   —   No Comments ↓

Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.

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Tags: MSP, Training

6 Steps to Boost User Adoption of Office 365 (FREE Webinar!)

Posted by Dan St. Hilaire  /  April 17, 2018  /  Microsoft 365, MSP   —   3 Comments ↓

The move to Office 365 is not like any previous Microsoft Office upgrade for your end-users.

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Tags: Microsoft 365, MSP