Picture this common scenario: An organization buys 300 Copilot licenses. IT assigns them on a Thursday. There is an announcement email, maybe a lunch-and-learn. Six weeks later somebody in finance asks what the licenses are costing and if they are seeing any ROI, and nobody has a good answer, because usage has quietly settled at a fraction of what was purchased
AI Enablement Framework for Microsoft AI Adoption from KnowledgeWave
Posted by Dan St. Hilaire / August 21, 2026 / KnowledgeWave News, User Adoption, Training, AI, Copilot, Project Management — No Comments ↓
Tags: KnowledgeWave News, User Adoption, Training, AI, Copilot, Project Management
Unlocking Project Management with Microsoft 365: Beyond the Basics
Posted by Mark Rickner / August 4, 2026 / Productivity, AI, Project Management — No Comments ↓

Most organizations already pay for Microsoft 365. Yet many still buy specialized project management tools or stick with messy email chains and scattered spreadsheets, when the tools they already own can handle a surprising amount of real project work.
Tags: Productivity, AI, Project Management
Mastering Project Management for IT Managed Services
Posted by Mark Rickner / May 21, 2025 / Professional Development, Training, Project Management — No Comments ↓
As a leader at an IT managed services company, you know how critical it is to deliver projects that keep your clients happy and your business growing. Project management is the foundation of making that happen. It’s not about fancy tools or jargon. It’s about planning well, using resources wisely, and keeping everyone on the same page.
Let’s talk about why project management training matters for your business and how it can make a real difference. And, spoiler alert, we offer the necessary project management training with a generous discount for our valued MSP partners!
Tags: Professional Development, Training, Project Management






