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Microsoft 365 Phone System: Receiving a Call on Your PC Like a Boss

Posted by Jennifer Patterson  /  October 20, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   No Comments ↓

When those first calls start coming in through Business Voice, you want to make sure that everybody on your team feels comfortable handling callers. There are at least 7 different ways you might want to handle a call, so be sure to provide some initial phone system training

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

The Story of Why We Chose Microsoft Teams & Business Voice

Posted by Dan St. Hilaire  /  September 2, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   2 Comments ↓

If you are deploying, or even considering, Microsoft Phone System, we thought this blog post might be helpful. We tell the story of our Microsoft 365 Business Voice journey, starting with Microsoft Teams and later deploying the Microsoft Phone System to be used within Microsoft Teams on our desktops, on our mobile devices, and on traditional desk phones that are Teams enabled. 

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

Microsoft Teams Phone Training

Posted by Dan St. Hilaire  /  July 29, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   No Comments ↓

The KnowledgeWave team is excited to make training available for the Microsoft Phone System, also referred to as Microsoft Teams Phone. Teams Phone brings the power of traditional PBX systems to a tool that over 145 million of us touch every day, Microsoft Teams! You can make traditional calls from Teams, Outlook, or your mobile phone. Because it’s a PSTN service you can receive your work-based calls within the Teams app, on your PC, your mobile device or a Teams supported device.

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System