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Microsoft Teams Training Plan & Materials

Posted by Dan St. Hilaire  /  March 3, 2020  /  Microsoft Office 365, IT, Microsoft Teams   —   2 Comments ↓

If you’ve been nominated to help your organization with Microsoft Teams training, then you’ve come to the right place. KnowledgeWave is a national leader in Teams training and we’ve been collecting and refining training materials along the way.

Microsoft Teams training materials come in many different options, most of which are electronic. After all, if you are moving to Office 365 and Teams then your organization is committed to using modern workplace collaboration tools.

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Tags: Microsoft Office 365, IT, Microsoft Teams

MSP Inspiration: 3 Things We’ve Heard About Office 365 Training

Posted by Eric Sokolowski  /  February 11, 2020  /  Microsoft Office 365, MSP, IT, Microsoft Teams   —   No Comments ↓

As an IT service provider, it’s helpful to keep an ear to the ground and figure out where your industry is going, what your market is demanding, and what combination of services and pricing will make it all count where it matters most: right on your bottom line.

Here are 3 quotes I wanted to share with you from recent conversations that can help you picture how you can benefit from reselling end-user Office 365 training to your clients.

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Tags: Microsoft Office 365, MSP, IT, Microsoft Teams

Why Pay for Zoom When Office 365 Already Has You Covered?

Posted by Eric Sokolowski  /  January 27, 2020  /  Microsoft Office 365, MSP, IT, Microsoft Teams   —   2 Comments ↓

Update: July 8, 2020

This blog post was originally posted in January 2020 before the world-wide COVID-19 pandemic touched us all in March. With the need to work remotely and/or work from home, the number of businesses reaching out to KnowledgeWave for support around Microsoft Teams quadrupled.

This blog post was very relevant for several businesses reaching out for guidance around Microsoft Teams deployment and Microsoft Teams training. Many of these new businesses seeking guidance knew that Teams is included and integrated with Office 365. They were already using Office 365, but weren't using Teams. Instead, they were spending additional money trying to use Zoom.

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Tags: Microsoft Office 365, MSP, IT, Microsoft Teams

Office 365 Licensing

Posted by Dan St. Hilaire  /  January 13, 2020  /  Microsoft Office 365, IT   —   1 Comments ↓

I originally wrote this licensing blog post back in May of 2016 and it received a lot of traffic and has helped many people in their planning for Office 365 deployments. I thought it was time for a new post to address some of the biggest licensing changes. Back in 2016, I noted that you couldn’t go a week without hearing about a well-known business making the move to Office 365. Companies are still making the move, but the buzz we hear now is around Microsoft 365, and Microsoft Teams.

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Tags: Microsoft Office 365, IT

5 Tips for Maximizing a Windows 10 Upgrade for Your Users

Posted by Dave Dec  /  October 7, 2019  /  Windows, IT, End Users   —   No Comments ↓

New technology implementations can be stressful for all types of companies, from small mom-and-pop shops to large corporations. Many companies have already made the switch to Windows 10 and are discovering ways to capitalize on the new features included with the upgrade. If you want to get the most out of your company’s Windows 10 upgrade, then following these tips can help you maximize its effectiveness to benefit your business.

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Tags: Windows, IT, End Users

Windows 10 Keyboard Shortcuts

Posted by David Thibault  /  July 15, 2019  /  Windows, IT, End Users   —   No Comments ↓

Below is a list of 12 great keyboard shortcuts to help you get the most out of using the Microsoft Windows 10 operating system. Keyboard shortcuts are great because they allow users to quickly and efficiently complete specific tasks that could end up taking much longer with just the mouse or track pad. Memorizing all the shortcuts might take some time so we suggest printing them out and leaving them next to your keyboard so you can quickly reference them whenever. Some of these shortcuts listed will even work in earlier versions of Windows (8.1, 7 and XP).

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Tags: Windows, IT, End Users

Why Great IT Leaders Are Critical to Workplace Culture

Posted by Dan St. Hilaire  /  June 22, 2017  /  IT, Workplace Culture   —   No Comments ↓

Keeping ahead of technology’s constant changes and advancements is tough enough. Just when you think you’re in step with the latest and greatest, it veers sharply into unfamiliar territory.

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Tags: IT, Workplace Culture

ITIL Foundations Training and ITIL Practitioner Training

Posted by Dan St. Hilaire  /  June 6, 2017  /  KnowledgeWave Courses, IT   —   No Comments ↓

Tech is ever changing, making it difficult to stay current. It can also be difficult to know when something is a fad versus the next big, important advancement.

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Tags: KnowledgeWave Courses, IT

Why User Adoption Should Be a Key Piece of Any Office 365 Rollout

Posted by Dan St. Hilaire  /  May 22, 2017  /  Microsoft Office 365, MSP, IT   —   No Comments ↓

IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.

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Tags: Microsoft Office 365, MSP, IT

Getting Started with Desktop and Application Virtualization

Posted by Mark Rickner  /  May 16, 2017  /  MSP, IT   —   No Comments ↓

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

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Tags: MSP, IT

Office 365 Tips: How to Become a Microsoft Office Insider

Posted by Dan St. Hilaire  /  April 4, 2017  /  Microsoft Office 365, IT   —   6 Comments ↓

We post lots of great Office 365 tips, early looks and highlights on the newest features. We are, after all, a Microsoft Partner and early technology adopters by nature. 

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Tags: Microsoft Office 365, IT

Securing the Internet of Things: A Look Ahead at IoT Security

Posted by Dan St. Hilaire  /  March 23, 2017  /  IT   —   2 Comments ↓

A cyberattack can ruin an individual just as easily as it can take down an entire organization. Yet our dependency on technology continues to invite malicious hackers to test its limits.

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Tags: IT

Fix File Proliferation Problems with OneDrive & Office 365

Posted by Dan St. Hilaire  /  March 17, 2017  /  Microsoft Office 365, OneDrive, IT, Team Leaders / Managers   —   No Comments ↓

The routines and self-created processes we use reflect our determination to get our job done. We figure out how to make it happen...but it isn't always pretty!

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Tags: Microsoft Office 365, OneDrive, IT, Team Leaders / Managers

Real World: Solve Problems with Office 365

Posted by Dan St. Hilaire  /  February 13, 2017  /  Microsoft Office 365, IT   —   No Comments ↓

A company’s IT team sees its fair share of challenges every day. Yet, as the managers of the technology backbone, you’re vital to the organization’s forward movement and success.

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Tags: Microsoft Office 365, IT

OneDrive for Business Governance: Protect Sensitive Data in the Cloud

Posted by Dan St. Hilaire  /  December 1, 2016  /  Microsoft Office 365, OneDrive, IT   —   No Comments ↓

I recently had an opportunity to chat with an IT guy in the healthcare industry. His organization is considering moving to Office 365, but they are worried about sensitive information being compromised while using the cloud.

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Tags: Microsoft Office 365, OneDrive, IT