Jennifer Patterson

Recent Posts

The Modern Collaboration Conundrum: Where Should I Save This File?

Posted by Jennifer Patterson  /  April 26, 2022  /  Microsoft Office 365, SharePoint, OneDrive, IT   —   No Comments ↓

One of our most common questions from users is, “Where should I save this file?” Microsoft 365, SharePoint, OneDrive for Business, and Teams all offer safe, cloud-based storage and support modern collaboration workflows. It’s an especially common question for new users, or for those in organizations who haven’t offered Microsoft 365 training or guidelines about the differences.

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Tags: Microsoft Office 365, SharePoint, OneDrive, IT

Microsoft 365 Phone System: Receiving a Call on Your PC Like a Boss

Posted by Jennifer Patterson  /  October 20, 2021  /  Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System   —   No Comments ↓

When those first calls start coming in through Business Voice, you want to make sure that everybody on your team feels comfortable handling callers. There are at least 7 different ways you might want to handle a call, so be sure to provide some initial phone system training

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Tags: Microsoft Office 365, IT, Microsoft Teams, Microsoft 365 Business Voice / Teams Phone System

The Benefits of Channel Meetings in Microsoft Teams

Posted by Jennifer Patterson  /  October 5, 2021  /  Microsoft Office 365, IT, Microsoft Teams   —   1 Comments ↓

Today we're sharing Microsoft Teams tips about meeting within a channel in Teams. We love Teams, and we use it internally all the time, as well as training other organizations how to use Teams in a modern workplace environment.  

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Tags: Microsoft Office 365, IT, Microsoft Teams

Optimize Your Microsoft Teams Training with KnowledgeWave

Posted by Jennifer Patterson  /  December 3, 2019  /  Microsoft Office 365, Microsoft Teams   —   No Comments ↓

Microsoft Teams presents new ways for users to communicate and work around their projects and tasks. While Microsoft Teams is easy to turn on, adoption can be a challenge for many organizations. As the best practices around Microsoft Teams continue to mature, KnowledgeWave is keeping pace for our clients in several ways.

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Tags: Microsoft Office 365, Microsoft Teams

Reluctant Office 365 Users? Top Tips to Win Them Over

Posted by Jennifer Patterson  /  July 22, 2019  /  Microsoft Office 365, End Users, User Adoption, Training   —   1 Comments ↓

If you feel like you are dragging a reluctant team along into Office 365 you are not alone. Or maybe they aren’t reluctant, just indifferent. Even if your users aren’t saying it, here’s what they are thinking: 

“I’ve been using Excel for years and I’m just fine using it to get my work done…why should I care about Microsoft 365?”

“Can’t I just keep using Outlook the same way I’ve always used Outlook?”

First, it’s helpful to clarify for users the difference between stand-alone Microsoft Office vs. Microsoft Office 365.

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Tags: Microsoft Office 365, End Users, User Adoption, Training

How to Justify Additional Company Training for Microsoft Office 365

Posted by Jennifer Patterson  /  June 17, 2019  /  Microsoft Office 365, Training   —   No Comments ↓

Microsoft Office 365 is a powerful, complex software solution. Achieving both personal and business success with Office 365 will take training – a lot of training, most likely. IT professionals may struggle with convincing stakeholders of the value that additional Office 365 training can provide for the business. If you want to successfully convince your employer Office 365 training is necessary and beneficial, follow these tips.

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Tags: Microsoft Office 365, Training

Office 2016 Tips: Simultaneously Edit a Document with Other Authors

Posted by Jennifer Patterson  /  June 30, 2017  /  Word, Office 2016, Team Leaders / Managers   —   No Comments ↓

When you simultaneously edit a document with other authors, it’s called co-authoring. If you’ve never experienced co-authoring before, you are in for a real treat.

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Tags: Word, Office 2016, Team Leaders / Managers

Time to Freshen Up Your Human Resources Strategic Plan?

Posted by Jennifer Patterson  /  June 6, 2017  /  Human Resources Management   —   No Comments ↓

Like any HR leader, you want to be seen as a strategic contributor to your organization. Of all the tools in your arsenal, few are as vital at achieving that recognition as your human resources strategic plan.

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Tags: Human Resources Management

How One Team Used Remote Training to Solve a Problem

Posted by Jennifer Patterson  /  May 4, 2017  /  Team Leaders / Managers, Training   —   No Comments ↓

We just hosted a remote training session for a team in New Jersey from our home base in Vermont and WOW! It went great.

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Tags: Team Leaders / Managers, Training

12 Reasons to Get Your Software Training Online

Posted by Jennifer Patterson  /  April 28, 2017  /  Human Resources Management, Training   —   1 Comments ↓

When it comes to software training, our first instinct is often to set up in-person instruction. Doing so allows for immediate feedback, quick access to answers when questions arise, and a personal touch.

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Tags: Human Resources Management, Training

How to Sell Your Managers on Software Productivity Training

Posted by Jennifer Patterson  /  April 10, 2017  /  Productivity, Human Resources Management, Training   —   No Comments ↓

What good is it to have the latest software updates if they are not being used productively? Considering how much your company spends on software expenses, investing just a fraction of that into targeted training will give your organization a serious competitive edge.

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Tags: Productivity, Human Resources Management, Training

Strategies for Improving Employee Retention

Posted by Jennifer Patterson  /  February 20, 2017  /  Workplace Culture, Training   —   No Comments ↓

In an article he contributed to LinkedIn entitled "Employee Retention Now a Big Issue: Why the Tide has Turned," Josh Bersin, principal and founder of Bersin by Deloitte writes: "Many studies show that the total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary." As a result of this climbing number in employee turnover, a number of companies are even designing their business around high-turnover—believe it or not.

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Tags: Workplace Culture, Training

Are You Establishing a Culture for Learning?

Posted by Jennifer Patterson  /  February 17, 2017  /  Human Resources Management, Workplace Culture   —   No Comments ↓

You’ve proven the worth of training and development in certain instances to leadership and management. Now comes the real challenge - convincing them that establishing a culture for learning throughout the organization is even more valuable.

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Tags: Human Resources Management, Workplace Culture

Technical Information for KnowledgeWave Learning Site Clients

Posted by Jennifer Patterson  /  February 6, 2017  /  KLS   —   No Comments ↓

Are you a KnowledgeWave member, or thinking of becoming one? This information can help ensure a seamless KnowledgeWave membership experience for users, covering supported browsers, video ports to open and email domains to white list. 

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Tags: KLS

How to Incorporate Strategic Training

Posted by Jennifer Patterson  /  January 16, 2017  /  Human Resources Management, Training   —   No Comments ↓

Typically, when you sit down to develop a training plan, you focus entirely on learner outcomes. Those goals become benchmarks for measuring the training’s success.

Strategic training widens the scope to include short and long term goals desired by the organization as well. This post will show you how to organize your own strategic training plan: one that incorporates input from all staff levels, benefits the organization as a whole, and increases your value as a strategic contributor.

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Tags: Human Resources Management, Training