By now, the benefits of offering remote support through GoToAssist or LogMeIn or any of the like have made themselves known. You've embraced the increase in productivity, efficiency, and reduction of travel costs it brings. Your clients are thrilled, too, with the troubleshooting ease and immediacy remote assistance offers.

Many companies review their cost structure at least annually. A significant part of many business budgets is keeping IT systems running.

Of course there are key times that in-person contact with your clients is critical, but overall you are probably looking to reign in costly on-site visits and keep a cap on the need for additional staff.

Calling all MSPs and VARs who are looking for a monthly recurring revenue solution to use as a key business differentiator.

Do you interact with people who work at computers? Are you in a position to influence them? I thought so.

So it’s not a bad idea to come up to speed on the latest thinking around workstation ergonomics.

As a trusted partner, your MSP team leverages technology in such a way that it creates a long term competitive advantage for each customer.

You have built a business based on network infrastructure design, support, maintenance and helpdesk. But listen closely. Your clients may be asking for services outside your offer sheet. Great news for you!

Yes, you should. (Sorry to be so blunt...) Here are 5 reasons why.

As an MSP, software training can be an important tool in your land-and-expand tool belt. Sometimes it can be a great chance to land, offering a foot in the door when there is a clear training need. And sometimes it's just the right expansion opportunity to upsell to your current customers.

Are you tired of riding the revenue roller coaster that comes with the break-fix approach to IT services, intervening only after issues arise?

IT services vendors have always competed with traditional IT organizations for the best IT talent. As an MSP, you build your entire business around the talents of your in-house IT staff, so it’s a critical business requirement to make sure that you have the best and brightest people.

As a partner with many MSPs, I often have a chance to speak with industry IT leaders and understand how they are seeing the world. Lately, our conversations always seem to touch on the spectrum that exists within an organization regarding the gap between user productivity needs and IT’s obligation to protect organizational data. Nowhere is this more evident than with Office 365.

As companies embrace outsourcing more IT functions, external resources such as MSP Account Managers and vCIO's have greater influence in decisions around migration strategies. Is user adoption factored into the planning?