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Why User Adoption Should Be a Key Piece of Any Office 365 Rollout

Posted by Dan St. Hilaire  /  May 22, 2017  /  Microsoft Office 365, MSP, IT   —   No Comments ↓

IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.

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Tags: Microsoft Office 365, MSP, IT

Getting Started with Desktop and Application Virtualization

Posted by Mark Rickner  /  May 16, 2017  /  MSP, IT   —   No Comments ↓

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

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Tags: MSP, IT

How Emotion-Based Selling Can Boost Your MSP Sales

Posted by Eric Sokolowski  /  May 10, 2017  /  MSP   —   No Comments ↓

The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.

One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.

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Tags: MSP

Managed Services Training Package Improves Revenues and Satisfaction

Posted by Eric Sokolowski  /  April 14, 2017  /  MSP, Training   —   No Comments ↓

Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.

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Tags: MSP, Training

Win More MSP Business and Boost Recurring Revenue

Posted by Eric Sokolowski  /  March 13, 2017  /  MSP   —   1 Comments ↓

Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?

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Tags: MSP

Turning MSP Leads into Recurring Revenue with Content Marketing

Posted by Eric Sokolowski  /  February 27, 2017  /  MSP   —   No Comments ↓

Converting qualified leads into revenue is tough work for any business. To be successful, your organization must convert a reliable volume of leads into sales.

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Tags: MSP

Using the Customer Journey to Boost Your MSP Sales

Posted by Eric Sokolowski  /  February 1, 2017  /  MSP   —   No Comments ↓

Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?

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Tags: MSP

The Role of the vCIO in Organizational Leadership

Posted by Mark Rickner  /  November 28, 2016  /  MSP   —   No Comments ↓

Like many other MSPs, your vCIO service has been maturing over the last couple of years. And like many other MSPs, you probably had a number of missteps and wins during its development.

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Tags: MSP

The Care and Feeding of a Successful MSP Business

Posted by Eric Sokolowski  /  November 15, 2016  /  MSP   —   No Comments ↓

The world of VARs is rapidly changing. In the old days, you could get by selling hardware and software in one-off deals and by responding well to break-fix incidents (which really, are opportunities in this world).

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Tags: MSP

Managed Services: Training for Your Team vs. Training for Your Clients

Posted by Mark Rickner  /  November 2, 2016  /  MSP   —   3 Comments ↓

As a Managed Services Provider you know the importance of keeping your team up-to-date on the latest technology. Your customers expect you to be their CIO, IT Director and in many cases their Help Desk for any and all issues (formally covered or not).

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Tags: MSP

6 Tips for Finding Good MSP Leads

Posted by Eric Sokolowski  /  October 28, 2016  /  MSP   —   No Comments ↓

Wouldn’t it be great if sales just happened? Unfortunately, they don’t. So a well-tuned sales engine is critical.

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Tags: MSP

11 Keys of Successful IT Projects

Posted by Dan St. Hilaire  /  October 13, 2016  /  MSP, IT   —   No Comments ↓

Just because your project manager claims they’ll deliver on time and on budget, doesn’t always mean they will, especially when it comes to IT projects. As you and I both know, IT projects are inherently different than other types of projects.

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Tags: MSP, IT

How MSPs Can Help SMBs Avoid IT Debt

Posted by Eric Sokolowski  /  October 6, 2016  /  MSP   —   No Comments ↓

For MSPs and many IT pros the concept of IT debt isn’t new. That’s unlikely to be the case for your SMB clients’ leadership, who might instinctively blame the widening gaps in their application portfolio on a limited IT budget.

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Tags: MSP

How Good Branding Can Supercharge Your MSP Sales

Posted by Eric Sokolowski  /  July 28, 2016  /  MSP   —   No Comments ↓

You can probably deploy a few hundred virtual machines with your eyes closed, but one of the real challenges for MSPs is attracting potential new clients. Marketing and sales don't necessarily come naturally to us technical folks.

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Tags: MSP

Should Your MSP SLA Include Deskside Support for Software?

Posted by Eric Sokolowski  /  July 20, 2016  /  MSP   —   1 Comments ↓

More and more small to mid-sized businesses are moving to the Managed Service Provider model in order to save money and improve productivity.

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Tags: MSP