As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.

Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.

New York State is taking an aggressive stance against sexual harassment in the workplace. New state laws require all employers to establish sexual harassment policies that meet the state-mandated minimum standards. These standards include providing sexual harassment prevention training to employees on an annual basis. If your company does not comply with these requirements, you could face consequences and liability.

Sexual harassment is a serious problem in the workplace throughout the United States. Because of the gravity of this issue, many states require workplaces to implement some sort of sexual harassment training. If you run a New York state-based company, you could face consequences if you do not comply with sexual harassment training requirements. All employers should care about sexual harassment training in the workplace – to comply with regulations and for the safety of all employees.

In light of the #MeToo movement, it is more evident than ever that addressing sexual harassment is a necessity in the modern workplace. However, learning about harassment may feel like another hurdle to jump through. How can you engage employees in learning about sexual harassment in a way that inspires them to fight against workplace misconduct?

Recent New York state law requires employers to adopt sexual harassment prevention and training policies, effectively ending any employee's ability to hide behind the excuse that they were not aware a certain behavior is considered harassment. 

Unfortunately, sexual harassment has long been a part of the work environment. Social media movements and recent news stories have helped bring national attention to this very serious and concerning issue. Specifically, the "#MeToo" movement has opened the eyes of many to the issue of sexual harassment that has been brewing in every workplace for decades. As a manager, it is incredibly important to have the ability to identify harassing behaviors so they can quickly be stopped.

Would you be able to recognize some of the most common types of harassment in the workplace? More importantly, are you providing the proper workplace sexual harassment training to your employees so that they can do the same?

As of October 9, 2018, every employer in the state of New York must provide sexual harassment prevention training to employees. Proactive sexual harassment training protects both employees and the workplace. While sexual harassment prevention training is now a state requirement, it has always been a smart way to ensure the safety and comfort of all employees in the workplace. When done correctly, these trainings safeguard against abuse and offer legal protection to organizations. ProKnowledge, in partnership with KnowledgeWave, offers online workplace sexual harassment training that is fully compliant and extremely convenient.

Microsoft's Office 365 is designed to enable users to access Office applications on virtually any device—anytime, anywhere. But without the knowledge of its vast applications and features, you may be missing out on a valuable opportunity to increase business efficiency across your organization. To optimize the business use of 365 applications, check out these four tips:

Do you and your team find yourselves with newly-assigned duties that call for more expertise in Excel than you’re used to?

A little background

Just in case you're new here: KnowledgeWave provides software training for end users on popular business apps, like Microsoft Office and Adobe. 

Ready to sell KnowledgeWave to your clients? It's time to get your sales team up-to-speed. Here are some suggestions and materials to help you get started.

The KnowledgeWave Learning Site is essentially Training-as-a-Service.

Once you decide to start selling end user software training as part of your MSP solutions, you’ll find that there are a few different (but complimentary) root motivations.

The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.

One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.

Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.

If you are one of those clever MSPs, you are always looking to keep your customers happy in the long run and increase your per-customer ROI. Depending on which expert you consult, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.