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Eric Sokolowski

Recent Posts

5 Ways an End-User Learning Solution Helps Retain Your MSP Clients

Posted by Eric Sokolowski  /  October 27, 2020  /    —   No Comments ↓

In the simplest terms, the two key ingredients for a successful MSP are signing new clients and retaining them. New competitors are entering the MSP landscape every day as VAR's are attracted to the recurring revenue stream.

Don’t look now, but you can be sure those competitors are targeting your customers with offers to deliver more value for less cost. According to this Charted Institute of Marketing study, "it costs between 4 and 10 times more to acquire a new customer than it does to keep an existing one."

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How to Implement a Self-Serve Computer Troubleshooting Model

Posted by Eric Sokolowski  /  April 13, 2020  /  MSP   —   No Comments ↓

Of course you are interested in maximizing your revenues by spending less time troubleshooting end-user issues. So it makes sense to explore as many self-serve options as possible.

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Tags: MSP

Looking Beyond COVID - a Few Thoughts From a Small Business Owner

Posted by Eric Sokolowski  /  April 13, 2020  /  Microsoft Office 365, Microsoft Teams, Training   —   No Comments ↓

The realities of COVID-19 including the current mandated social distancing and “work from home” orders have changed our lives and our businesses. As a small business owner my company, KnowledgeWave, has had to adapt to the new ways of doing business during this pandemic. 

At your company, you are most likely doing the same.

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Tags: Microsoft Office 365, Microsoft Teams, Training

MSP Inspiration: 3 Things We’ve Heard About Office 365 Training

Posted by Eric Sokolowski  /  February 11, 2020  /  Microsoft Office 365, MSP, IT, Microsoft Teams   —   No Comments ↓

As an IT service provider, it’s helpful to keep an ear to the ground and figure out where your industry is going, what your market is demanding, and what combination of services and pricing will make it all count where it matters most: right on your bottom line.

Here are 3 quotes I wanted to share with you from recent conversations that can help you picture how you can benefit from reselling end-user Office 365 training to your clients.

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Tags: Microsoft Office 365, MSP, IT, Microsoft Teams

Why Pay for Zoom When Office 365 Already Has You Covered?

Posted by Eric Sokolowski  /  January 27, 2020  /  Microsoft Office 365, MSP, IT, Microsoft Teams   —   2 Comments ↓

Update: July 8, 2020

This blog post was originally posted in January 2020 before the world-wide COVID-19 pandemic touched us all in March. With the need to work remotely and/or work from home, the number of businesses reaching out to KnowledgeWave for support around Microsoft Teams quadrupled.

This blog post was very relevant for several businesses reaching out for guidance around Microsoft Teams deployment and Microsoft Teams training. Many of these new businesses seeking guidance knew that Teams is included and integrated with Office 365. They were already using Office 365, but weren't using Teams. Instead, they were spending additional money trying to use Zoom.

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Tags: Microsoft Office 365, MSP, IT, Microsoft Teams

What We've Learned from Today's Top Managed Service Providers

Posted by Eric Sokolowski  /  January 10, 2020  /  MSP   —   No Comments ↓

As a partner to a number of top Managed Service Providers I want to pass along five common traits many of these MSPs have in common. Hopefully this insight will help you retain existing customers, win new clients, be a market differentiator, and grow your MRR.

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Tags: MSP

Get New York State Harassment Prevention Training from ProKnowledge

Posted by Eric Sokolowski  /  November 4, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   No Comments ↓

As you probably know, every employer in the state of New York must provide sexual harassment prevention training to employees. New state laws require all employers to establish sexual harassment policies and provide interactive training. 

ProKnowledge is an established New York-based training company with the tools to educate your company on sexual harassment prevention and help you meet the letter of the law. For a great low price, you'll get a high-quality online training module and easy admin tools to help you track who has completed the training.

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

5 Tips for Promoting a Culture of Safety & Communication

Posted by Eric Sokolowski  /  September 23, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   No Comments ↓

Do your employees feel safe, valued, and heard by the leadership in your organization? How much have you done to promote a culture of safety and communication in your company? These issues can have a tremendous influence on employee productivity and retention rates. Investing in employees will allow them to perform better and will organically increase their job satisfaction. If you’re an HR manager looking to enhance company-wide productivity and job satisfaction, consider the following tips.

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

End User Training as a Value-Add for MSP Clients

Posted by Eric Sokolowski  /  August 19, 2019  /  Microsoft Office 365, MSP, End Users, Training   —   No Comments ↓

As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.

Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.

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Tags: Microsoft Office 365, MSP, End Users, Training

ProKnowledge Sexual Harassment Training for NY State Employees

Posted by Eric Sokolowski  /  April 25, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   1 Comments ↓

New York State is taking an aggressive stance against sexual harassment in the workplace. New state laws require all employers to establish sexual harassment policies that meet the state-mandated minimum standards. These standards include providing sexual harassment prevention training to employees on an annual basis. If your company does not comply with these requirements, you could face consequences and liability.

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

Why Employers Should Care About Workplace Sexual Harassment Training

Posted by Eric Sokolowski  /  April 18, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   No Comments ↓

Sexual harassment is a serious problem in the workplace throughout the United States. Because of the gravity of this issue, many states require workplaces to implement some sort of sexual harassment training. If you run a New York state-based company, you could face consequences if you do not comply with sexual harassment training requirements. All employers should care about sexual harassment training in the workplace – to comply with regulations and for the safety of all employees.

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

Inspire Employees to Help Stop Sexual Harassment

Posted by Eric Sokolowski  /  March 21, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   No Comments ↓

In light of the #MeToo movement, it is more evident than ever that addressing sexual harassment is a necessity in the modern workplace. However, learning about harassment may feel like another hurdle to jump through. How can you engage employees in learning about sexual harassment in a way that inspires them to fight against workplace misconduct?

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

How to Spot the Two Types of Workplace Sexual Harassment

Posted by Eric Sokolowski  /  March 14, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   No Comments ↓

Recent New York state law requires employers to adopt sexual harassment prevention and training policies, effectively ending any employee's ability to hide behind the excuse that they were not aware a certain behavior is considered harassment. 

Unfortunately, sexual harassment has long been a part of the work environment. Social media movements and recent news stories have helped bring national attention to this very serious and concerning issue. Specifically, the "#MeToo" movement has opened the eyes of many to the issue of sexual harassment that has been brewing in every workplace for decades. As a manager, it is incredibly important to have the ability to identify harassing behaviors so they can quickly be stopped.

Would you be able to recognize some of the most common types of harassment in the workplace? More importantly, are you providing the proper workplace sexual harassment training to your employees so that they can do the same?

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

Importance of Sexual Harassment Training and How it Benefits Workers

Posted by Eric Sokolowski  /  March 7, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   1 Comments ↓

As of October 9, 2018, every employer in the state of New York must provide sexual harassment prevention training to employeesProactive sexual harassment training protects both employees and the workplace. While sexual harassment prevention training is now a state requirement, it has always been a smart way to ensure the safety and comfort of all employees in the workplace. When done correctly, these trainings safeguard against abuse and offer legal protection to organizationsProKnowledge, in partnership with KnowledgeWave, offers online workplace sexual harassment training that is fully compliant and extremely convenient.

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

Increasing Business Efficiency Using Office 365

Posted by Eric Sokolowski  /  February 25, 2019  /  Software Rollout / Deployment / Migration, Microsoft Office 365   —   No Comments ↓

Microsoft's Office 365 is designed to enable users to access Office applications on virtually any device—anytime, anywhere. But without the knowledge of its vast applications and features, you may be missing out on a valuable opportunity to increase business efficiency across your organization. To optimize the business use of 365 applications, check out these four tips:

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Tags: Software Rollout / Deployment / Migration, Microsoft Office 365