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Eric Sokolowski

Recent Posts

5 Ways an End-User Learning Solution Helps Retain Your MSP Clients

Posted by Eric Sokolowski  /  October 27, 2020  /    —   No Comments ↓

In the simplest terms, the two key ingredients for a successful MSP are signing new clients and retaining them. New competitors are entering the MSP landscape every day as VAR's are attracted to the recurring revenue stream.

Don’t look now, but you can be sure those competitors are targeting your customers with offers to deliver more value for less cost. According to this Charted Institute of Marketing study, "it costs between 4 and 10 times more to acquire a new customer than it does to keep an existing one."

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How to Implement a Self-Serve Computer Troubleshooting Model

Posted by Eric Sokolowski  /  April 13, 2020  /  MSP   —   No Comments ↓

Of course you are interested in maximizing your revenues by spending less time troubleshooting end-user issues. So it makes sense to explore as many self-serve options as possible.

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Tags: MSP

Looking Beyond COVID - a Few Thoughts From a Small Business Owner

Posted by Eric Sokolowski  /  April 13, 2020  /  Microsoft Office 365, Microsoft Teams, Training   —   No Comments ↓

The realities of COVID-19 including the current mandated social distancing and “work from home” orders have changed our lives and our businesses. As a small business owner my company, KnowledgeWave, has had to adapt to the new ways of doing business during this pandemic. 

At your company, you are most likely doing the same.

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Tags: Microsoft Office 365, Microsoft Teams, Training

MSP Inspiration: 3 Things We’ve Heard About Office 365 Training

Posted by Eric Sokolowski  /  February 11, 2020  /  Microsoft Office 365, MSP, IT, Microsoft Teams   —   No Comments ↓

As an IT service provider, it’s helpful to keep an ear to the ground and figure out where your industry is going, what your market is demanding, and what combination of services and pricing will make it all count where it matters most: right on your bottom line.

Here are 3 quotes I wanted to share with you from recent conversations that can help you picture how you can benefit from reselling end-user Office 365 training to your clients.

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Tags: Microsoft Office 365, MSP, IT, Microsoft Teams

Why Pay for Zoom When Office 365 Already Has You Covered?

Posted by Eric Sokolowski  /  January 27, 2020  /  Microsoft Office 365, MSP, IT, Microsoft Teams   —   2 Comments ↓

Update: July 8, 2020

This blog post was originally posted in January 2020 before the world-wide COVID-19 pandemic touched us all in March. With the need to work remotely and/or work from home, the number of businesses reaching out to KnowledgeWave for support around Microsoft Teams quadrupled.

This blog post was very relevant for several businesses reaching out for guidance around Microsoft Teams deployment and Microsoft Teams training. Many of these new businesses seeking guidance knew that Teams is included and integrated with Office 365. They were already using Office 365, but weren't using Teams. Instead, they were spending additional money trying to use Zoom.

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Tags: Microsoft Office 365, MSP, IT, Microsoft Teams

What We've Learned from Today's Top Managed Service Providers

Posted by Eric Sokolowski  /  January 10, 2020  /  MSP   —   No Comments ↓

As a partner to a number of top Managed Service Providers I want to pass along five common traits many of these MSPs have in common. Hopefully this insight will help you retain existing customers, win new clients, be a market differentiator, and grow your MRR.

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Tags: MSP

5 Tips for Promoting a Culture of Safety & Communication

Posted by Eric Sokolowski  /  September 23, 2019  /  Workplace Culture, ProKnowledge Sexual Harassment Training   —   No Comments ↓

Do your employees feel safe, valued, and heard by the leadership in your organization? How much have you done to promote a culture of safety and communication in your company? These issues can have a tremendous influence on employee productivity and retention rates. Investing in employees will allow them to perform better and will organically increase their job satisfaction. If you’re an HR manager looking to enhance company-wide productivity and job satisfaction, consider the following tips.

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Tags: Workplace Culture, ProKnowledge Sexual Harassment Training

End User Training as a Value-Add for MSP Clients

Posted by Eric Sokolowski  /  August 19, 2019  /  Microsoft Office 365, MSP, End Users, Training   —   No Comments ↓

As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.

Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.

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Tags: Microsoft Office 365, MSP, End Users, Training

Increasing Business Efficiency Using Office 365

Posted by Eric Sokolowski  /  February 25, 2019  /  Software Rollout / Deployment / Migration, Microsoft Office 365   —   No Comments ↓

Microsoft's Office 365 is designed to enable users to access Office applications on virtually any device—anytime, anywhere. But without the knowledge of its vast applications and features, you may be missing out on a valuable opportunity to increase business efficiency across your organization. To optimize the business use of 365 applications, check out these four tips:

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Tags: Software Rollout / Deployment / Migration, Microsoft Office 365

Learn Excel Online and Step up to New Responsibilities

Posted by Eric Sokolowski  /  June 14, 2017  /  Team Leaders / Managers, Training   —   2 Comments ↓

Do you and your team find yourselves with newly-assigned duties that call for more expertise in Excel than you’re used to?

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Tags: Team Leaders / Managers, Training

Sample Training Video by KnowledgeWave

Posted by Eric Sokolowski  /  June 8, 2017  /  KLS   —   No Comments ↓

A little background

Just in case you're new here: KnowledgeWave provides software training for end users on popular business apps, like Microsoft Office and Adobe. 

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Tags: KLS

Prepping Your Sales Team for KnowledgeWave Sales

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP   —   No Comments ↓

Ready to sell KnowledgeWave to your clients? It's time to get your sales team up-to-speed. Here are some suggestions and materials to help you get started.

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Tags: MSP

An Intro to KnowledgeWave for Your Sales Team

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP   —   No Comments ↓

The KnowledgeWave Learning Site is essentially Training-as-a-Service.

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Tags: MSP

The 3 R’s for MSP Solutions: Revenue, Retention, Rollout

Posted by Eric Sokolowski  /  May 30, 2017  /  MSP   —   No Comments ↓

Once you decide to start selling end user software training as part of your MSP solutions, you’ll find that there are a few different (but complimentary) root motivations.

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Tags: MSP

How Emotion-Based Selling Can Boost Your MSP Sales

Posted by Eric Sokolowski  /  May 10, 2017  /  MSP   —   No Comments ↓

The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.

One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.

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Tags: MSP