End User Training as a Value-Add for MSP Clients

Posted by Eric Sokolowski  /  August 19, 2019  /  MSP, End Users, Microsoft Office 365 Training, Microsoft 365   —   No Comments ↓

As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.

Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.

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Tags: MSP, End Users, Microsoft Office 365 Training, Microsoft 365

Reluctant Office 365 Users? Top Tips to Win Them Over

Posted by Jennifer Patterson  /  July 22, 2019  /  Employee Training, Office 365, End Users, User Adoption, Microsoft Office 365 Training, Microsoft 365   —   1 Comments ↓

If you feel like you are dragging a reluctant team along into Office 365 you are not alone. Or maybe they aren’t reluctant, just indifferent. Even if your users aren’t saying it, here’s what they are thinking: 

“I’ve been using Excel for years and I’m just fine using it to get my work done…why should I care about Microsoft 365?”

“Can’t I just keep using Outlook the same way I’ve always used Outlook?”

First, it’s helpful to clarify for users the difference between stand-alone Microsoft Office vs. Microsoft Office 365.

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Tags: Employee Training, Office 365, End Users, User Adoption, Microsoft Office 365 Training, Microsoft 365

Windows 10 Keyboard Shortcuts

Posted by David Thibault  /  July 15, 2019  /  Windows 10, IT Pros, End Users   —   No Comments ↓

Below is a list of 12 great keyboard shortcuts to help you get the most out of using the Microsoft Windows 10 operating system. Keyboard shortcuts are great because they allow users to quickly and efficiently complete specific tasks that could end up taking much longer with just the mouse or track pad. Memorizing all the shortcuts might take some time so we suggest printing them out and leaving them next to your keyboard so you can quickly reference them whenever. Some of these shortcuts listed will even work in earlier versions of Windows (8.1, 7 and XP).

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Tags: Windows 10, IT Pros, End Users

Create Surveys, Quizzes, and Polls Using Microsoft Forms

Posted by David Thibault  /  July 11, 2017  /  Office 365, Team Leaders, End Users   —   11 Comments ↓

Microsoft Forms is a simple, lightweight app designed to help you easily create surveys, quizzes, and polls. In a business environment, the tool can be used to collect customer feedback, develop strategies, and educate staff.

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Tags: Office 365, Team Leaders, End Users