End User Training as a Value-Add for MSP Clients

Posted by Eric Sokolowski  /  August 19, 2019  /  MSP, End Users, Microsoft Office 365 Training, Microsoft 365   —   No Comments ↓

As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.

Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.

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Tags: MSP, End Users, Microsoft Office 365 Training, Microsoft 365

Three Warning Signs that Your Team Needs Office 365 Training

Posted by David Thibault  /  August 12, 2019  /  Office 365, User Adoption, Microsoft Office 365 Training   —   No Comments ↓

After successfully completing Microsoft Office 365 migration, you thought the hard part was over. The problem is now employees are still submitting projects in the old format, or using outdated email to exchange information instead of the collaboration channels you painstakingly set up in Microsoft Teams.

What went wrong? It might be that you skimped on employee training while implementing Office 365 throughout your business. Employees need help learning and understanding new applications, communication tools and ways to work. If you notice any of these three warning signs in your office, odds are your team needs some additional training:

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Tags: Office 365, User Adoption, Microsoft Office 365 Training

Reluctant Office 365 Users? Top Tips to Win Them Over

Posted by Jennifer Patterson  /  July 22, 2019  /  Employee Training, Office 365, End Users, User Adoption, Microsoft Office 365 Training, Microsoft 365   —   1 Comments ↓

If you feel like you are dragging a reluctant team along into Office 365 you are not alone. Or maybe they aren’t reluctant, just indifferent. Even if your users aren’t saying it, here’s what they are thinking: 

“I’ve been using Excel for years and I’m just fine using it to get my work done…why should I care about Microsoft 365?”

“Can’t I just keep using Outlook the same way I’ve always used Outlook?”

First, it’s helpful to clarify for users the difference between stand-alone Microsoft Office vs. Microsoft Office 365.

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Tags: Employee Training, Office 365, End Users, User Adoption, Microsoft Office 365 Training, Microsoft 365

How to Justify Additional Company Training for Microsoft Office 365

Posted by Jennifer Patterson  /  June 17, 2019  /  Office 365, Microsoft Office 365 Training, Microsoft 365   —   No Comments ↓

Microsoft Office 365 is a powerful, complex software solution. Achieving both personal and business success with Office 365 will take training – a lot of training, most likely. IT professionals may struggle with convincing stakeholders of the value that additional Office 365 training can provide for the business. If you want to successfully convince your employer Office 365 training is necessary and beneficial, follow these tips.

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Tags: Office 365, Microsoft Office 365 Training, Microsoft 365

Microsoft Activating 'Insights for MyAnalytics' for Office 365

Posted by Dan St. Hilaire  /  June 10, 2019  /  Office 365, Microsoft Office 365 Training, Microsoft 365   —   No Comments ↓

Businesses that have migrated to Office 365 are beginning to see and use an exciting new feature – Insights for MyAnalytics. MyAnalytics allows users to track the time employees spend on certain applications to enhance productivity and efficiency. Insights for MyAnalytics is a separate add-on that provides actionable insights for employees, which can help boost office productivity. Here’s what you need to know about this new update – and how it can help you grow your business.

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Tags: Office 365, Microsoft Office 365 Training, Microsoft 365

Avoid These 3 Common Obstacles During Microsoft Office 365 Migration

Posted by Dan St. Hilaire  /  June 3, 2019  /  Office 365, Microsoft Office 365 Training, Migration, Microsoft 365   —   No Comments ↓

Many businesses encounter challenges during Microsoft Office 365 adoption and migration, largely due to the complexity and power of the program. Office 365 is not just new software, it's a new way to work. Common obstacles include trouble converting via legacy solutions, low bandwidth, lack of support, poorly constructed pilots, and lack of a clear migration path. Here are some of the most common challenges to Office 365 migration and how to avoid them.

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Tags: Office 365, Microsoft Office 365 Training, Migration, Microsoft 365

How to Develop a Microsoft Office 365 Business Strategy

Posted by Dan St. Hilaire  /  May 6, 2019  /  Office 365, Microsoft Office 365 Training, Microsoft 365   —   No Comments ↓

As Office 365 gains traction in the business community, it becomes even more necessary to shape a business methodology specifically for this program. The business plan should address potential challenges in adoption and training. Follow these tips to successfully craft your Office 365 business strategy.

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Tags: Office 365, Microsoft Office 365 Training, Microsoft 365

Most Common Mistakes with Office 365 Deployment (and How to Avoid Them)

Posted by Dan St. Hilaire  /  March 4, 2019  /  Microsoft Office, Office 365, Microsoft Office 365 Training, Deployment, Microsoft 365   —   No Comments ↓

It isn’t enough to decide that Microsoft Office 365 is the correct choice for your company. Your must plan and tackle deployment head on, with as much knowledge as possible about what to expect during implementation and adoption. The more preparation you do prior to migrating to Office 365, the easier your transition will be for you and your users. One of the best ways to prepare your employees for the switch is to recognize and avoid these four common deployment mistakes:

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Tags: Microsoft Office, Office 365, Microsoft Office 365 Training, Deployment, Microsoft 365

Office 365 Deployment and Migration Plan: Step-by-Step

Posted by Dan St. Hilaire  /  February 18, 2019  /  Software Rollout, Office 365, Microsoft Office 365 Training, Deployment, Migration, Microsoft 365   —   1 Comments ↓

Microsoft Office 365 is a feature-rich software that can significantly boost collaboration, communication, and information security for your organization. It has gained traction in the past few years thanks to advanced cloud capabilities and a suite of tools that optimize and drive teamwork (including Microsoft Teams). If you know Office 365 is the platform for your enterprise, don’t fumble your way through deployment and migration. Get the most value for your investment using this step-by-step guide for pain-free adoption. 

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Tags: Software Rollout, Office 365, Microsoft Office 365 Training, Deployment, Migration, Microsoft 365

Microsoft Office 365 Migration Checklist

Posted by Dan St. Hilaire  /  January 29, 2019  /  Office 365, Microsoft Office 365 Training, Deployment, Migration, Microsoft 365   —   4 Comments ↓

You’ve done your research and concluded that deploying Microsoft 365 | Office 365 would be in your organization’s best interests. The cloud capabilities might have attracted you, or maybe it's the ability to replace other software that's in use at your business with new Office 365 tools that will provide better collaboration. Either way, the next steps you take are critical to the success and adoption of Office 365 at your enterprise. Migrating to new technology can feel overwhelming until you break it into smaller tasks. It is important that your business plans for the transition to Office 365. KnowledgeWave's checklist can help to reduce the stress of your Office 365 deployment while also helping to increase user adoption and improve business ROI.

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Tags: Office 365, Microsoft Office 365 Training, Deployment, Migration, Microsoft 365

Microsoft Office 365 Implementation Timeline

Posted by Dan St. Hilaire  /  January 15, 2019  /  Microsoft Office, Office 365, User Adoption, Microsoft Office 365 Training, Deployment, Migration, Microsoft 365   —   No Comments ↓

2019 is the year to rethink the way your employees work. The right business platform migration could eliminate harmful data leakssave timeand facilitate easier collaborations. Office 365, a major component of the Microsoft 365 suite, offers a powerful, reliable, integrated experience with apps and services to help organize and grow your business. 

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Tags: Microsoft Office, Office 365, User Adoption, Microsoft Office 365 Training, Deployment, Migration, Microsoft 365

Office 365: Migration Communication Planning

Posted by David Thibault  /  January 1, 2019  /  Training Plan, Culture Change, Team Leaders, Microsoft Office 365 Training   —   No Comments ↓

Don’t expect your staff to meet a Microsoft Office 365 migration with perfect enthusiasm and seamless adoption. Resistance to change is a common outcome of a new program roll-out. Prepare your staff for implementation by tackling this potential problem head-on with proper migration communication planning. Take the following steps to prepare your staff to switch to Office 365 before launching the new platform for the best possible transition.

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Tags: Training Plan, Culture Change, Team Leaders, Microsoft Office 365 Training

What to Do When Your Boss Says No One's Using Office 365 – and You Led the Deployment

Posted by Jon Hood  /  November 28, 2018  /  Training Plan, Culture Change, Team Leaders, Microsoft Office 365 Training   —   No Comments ↓

Deploying Microsoft Office 365 is bound to fall flat at your workplace if you don’t pair the launch with proactive employee training. One mistake many organizations make is assuming implementation equals adoption. In reality, these are two separate feats and they require the same amount of attention from the implementation team. If the Office 365 engagement rate dissatisfies your boss and you were the one in charge of migration, take the following steps to get your team on board with the new platform.

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Tags: Training Plan, Culture Change, Team Leaders, Microsoft Office 365 Training