<img height="1" width="1" src="https://www.facebook.com/tr?id=516669785635406&amp;ev=PageView &amp;noscript=1">

Eric Sokolowski

Recent Posts

Managed Services Training Package Improves Revenues and Satisfaction

Posted by Eric Sokolowski  /  April 14, 2017  /  MSP, Training   —   No Comments ↓

Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.

Read More ›

Tags: MSP, Training

How MSPs can Lock in Loyalty

Posted by Eric Sokolowski  /  April 9, 2017  /    —   No Comments ↓

If you are one of those clever MSPs, you are always looking to keep your customers happy in the long run and increase your per-customer ROI. Depending on which expert you consult, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.

Read More ›

MSPs: Win Business and Boost MRR

Posted by Eric Sokolowski  /  April 9, 2017  /    —   No Comments ↓

Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?

Read More ›

Secrets for Differentiating Yourself from Other MSPs

Posted by Eric Sokolowski  /  April 6, 2017  /    —   No Comments ↓

Hunting for a competitive edge takes more time than most MSPs have available. Clients need help. You’re out doing your best to impress prospective ones. System monitors are failing and flashing. How could you possibly think about planning future success with so much needing your attention right now?

Read More ›

Is Your Team Resisting? Office 365 SharePoint Training Is the Answer

Posted by Eric Sokolowski  /  March 29, 2017  /  Microsoft Office 365, Team Leaders / Managers, Training   —   No Comments ↓

There’s bound to be resistance to fully embracing SharePoint and Office 365. Perhaps because your team members may not know enough about how it works.

Read More ›

Tags: Microsoft Office 365, Team Leaders / Managers, Training

Why It's So Important to Have Ongoing Office 365 Training

Posted by Eric Sokolowski  /  March 3, 2017  /  Microsoft Office 365   —   1 Comments ↓

How many end user apps do you think are part of Office 365? Go ahead, take a guess.

Read More ›

Tags: Microsoft Office 365

Turning MSP Leads into Recurring Revenue with Content Marketing

Posted by Eric Sokolowski  /  February 27, 2017  /  MSP   —   No Comments ↓

Converting qualified leads into revenue is tough work for any business. To be successful, your organization must convert a reliable volume of leads into sales.

Read More ›

Tags: MSP

Using the Customer Journey to Boost Your MSP Sales

Posted by Eric Sokolowski  /  February 1, 2017  /  MSP   —   No Comments ↓

Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?

Read More ›

Tags: MSP

Focus on the Office 365 Features That Matter Most to Your Company

Posted by Eric Sokolowski  /  December 16, 2016  /  Microsoft Office 365   —   1 Comments ↓

With its vast and ever-expanding suite of features, it can be challenging for any organization to adopt and train Office 365 successfully. And yet, you’ve been tasked with planning both.

Read More ›

Tags: Microsoft Office 365

With OneDrive, Office 365 Solves the Document Version Control Problem

Posted by Eric Sokolowski  /  November 18, 2016  /  Microsoft Office 365   —   1 Comments ↓

One of my many roles is to speak with organizations about leveraging everyday technology in order to help them become more efficient.

Read More ›

Tags: Microsoft Office 365

The Care and Feeding of a Successful MSP Business

Posted by Eric Sokolowski  /  November 15, 2016  /  MSP   —   No Comments ↓

The world of VARs is rapidly changing. In the old days, you could get by selling hardware and software in one-off deals and by responding well to break-fix incidents (which really, are opportunities in this world).

Read More ›

Tags: MSP

6 Tips for Finding Good MSP Leads

Posted by Eric Sokolowski  /  October 28, 2016  /  MSP   —   No Comments ↓

Wouldn’t it be great if sales just happened? Unfortunately, they don’t. So a well-tuned sales engine is critical.

Read More ›

Tags: MSP

How MSPs Can Help SMBs Avoid IT Debt

Posted by Eric Sokolowski  /  October 6, 2016  /  MSP   —   No Comments ↓

For MSPs and many IT pros the concept of IT debt isn’t new. That’s unlikely to be the case for your SMB clients’ leadership, who might instinctively blame the widening gaps in their application portfolio on a limited IT budget.

Read More ›

Tags: MSP

Increase Office Productivity Through Targeted Training

Posted by Eric Sokolowski  /  September 29, 2016  /  Productivity, Training   —   No Comments ↓

There are many ways to gain productivity in the workplace. For the self-motivated, simple tricks like streamlining your space, prioritizing and delegating seem to work nicely.

But what happens when the whole team needs a boost in office productivity? A key takeaway in this recent article in Govloop.com states that teams can be more productive than individuals, so that gives us a nice starting point.

Read More ›

Tags: Productivity, Training

[webinar] Keep up with the Latest App for Office 365: Planner

Posted by Eric Sokolowski  /  September 1, 2016  /  Microsoft Office 365   —   No Comments ↓

I know we've talked about it before...but here at KnowledgeWave we are using Planner more and more for all of our team's work, and we keep getting more addicted to it. 

Read More ›

Tags: Microsoft Office 365