Picture this common scenario: An organization buys 300 Copilot licenses. IT assigns them on a Thursday. There is an announcement email, maybe a lunch-and-learn. Six weeks later somebody in finance asks what the licenses are costing and if they are seeing any ROI, and nobody has a good answer, because usage has quietly settled at a fraction of what was purchased
AI Enablement Framework for Microsoft AI Adoption from KnowledgeWave
Posted by Dan St. Hilaire / August 21, 2026 / KnowledgeWave News, User Adoption, Training, AI, Copilot, Project Management — No Comments ↓
Tags: KnowledgeWave News, User Adoption, Training, AI, Copilot, Project Management
Unlocking Project Management with Microsoft 365: Beyond the Basics
Posted by Mark Rickner / August 4, 2026 / Productivity, AI, Project Management — No Comments ↓

Most organizations already pay for Microsoft 365. Yet many still buy specialized project management tools or stick with messy email chains and scattered spreadsheets, when the tools they already own can handle a surprising amount of real project work.
Tags: Productivity, AI, Project Management
Before We Roll Out Copilot, How Do We Ensure People Don’t Expose Data?
Posted by Mark Rickner / July 29, 2026 / Software Rollout / Deployment / Migration, Security, AI, Copilot — No Comments ↓
Tags: Software Rollout / Deployment / Migration, Security, AI, Copilot
KnowledgeWave in Teams: A Simple Way to Increase Training Visibility
Posted by Jennifer Patterson / July 22, 2026 / KLS, Microsoft Teams — No Comments ↓
For many organizations, Microsoft Teams is where work happens. Employees use it throughout the day to collaborate, communicate, attend meetings, and stay connected. That's why adding the KnowledgeWave Learning Service (KLS) directly to the Teams sidebar can be so powerful. Instead of asking employees to remember where training lives, you can place learning just one click away, making it easier for your team to discover resources, build skills, and get help when they need it most.
Tags: KLS, Microsoft Teams
CMMC's Deadline Moved. The Requirement Didn't.
Posted by Eric Sokolowski / July 16, 2026 / Industry News, Security — No Comments ↓
On July 13, the Pentagon announced the immediate suspension of CMMC Phase 2 which is the milestone that would have made third-party cybersecurity assessments a condition of contract award starting November 10, 2026. In the same breath, DoD Chief Information Officer Kirsten Davies launched a 60-day, top-to-bottom review of the entire program, with a new CMMC Reform Task Force gathering industry feedback through a public Request for Information (responses due August 14).
Tags: Industry News, Security
The Real Fear of AI
Posted by Dave Dec / July 6, 2026 / User Adoption, Training, AI — No Comments ↓
Tags: User Adoption, Training, AI
The Real Gap in Microsoft 365 and AI Adoption Is the Last Mile
Posted by Jennifer Patterson / May 8, 2026 / Productivity, User Adoption, Training, AI — No Comments ↓
Tags: Productivity, User Adoption, Training, AI
Role-Based Copilot Training: Webinars That Drive Adoption
Posted by Dan St. Hilaire / April 8, 2026 / User Adoption, Training, AI, Copilot — No Comments ↓
This blog post explains KnowledgeWave’s framework for role-based Microsoft Copilot training webinars that drive adoption and ROI.
Tags: User Adoption, Training, AI, Copilot
Why Your AI Pilot Program Needs Formal Training
Posted by Mark Rickner / April 7, 2026 / AI, Copilot — No Comments ↓
Hey, C-suite leaders, let’s talk AI. You’ve probably seen it: the buzz around Microsoft Copilot (or similar tools) hits your organization, and suddenly there’s a “pilot group” of enthusiastic volunteers testing it out. Emails get summarized faster. Presentations pop together in minutes. Everyone’s excited about the productivity leap.
Unlock Productivity: Talk, Don’t Type. Voice Dictation and Copilot.
Posted by Jon Hood / April 3, 2026 / Productivity, Copilot — No Comments ↓
In this post, you’ll learn how to use Windows Voice Typing (Win+H) to dictate emails and how Microsoft Copilot can rewrite your draft for clarity and tone.
Tags: Productivity, Copilot
AI as a Growth Partner, Not a Replacement
Posted by Dave Dec / March 26, 2026 / Professional Development, AI — No Comments ↓
Artificial intelligence is everywhere right now. And depending on who you listen to, it is either going to replace us or save us.
The truth is more practical and more useful.
AI is not here to replace your judgment, experience, or values. And yet, it can become a powerful partner in how you develop professionally if you use it with intention.
The professionals who benefit most from AI aren’t outsourcing their thinking to it. Instead, they use AI to sharpen their ideas, challenge assumptions, and think more clearly.
Tags: Professional Development, AI
CMMC Level 2 Compliance: 2026 Roadmap for Defense Contractors
Posted by Eric Sokolowski / March 19, 2026 / MSP, Security — No Comments ↓
The Cybersecurity Maturity Model Certification (CMMC) program is no longer theoretical. It is fully operational and rapidly becoming a gatekeeper requirement for organizations doing business with the U.S. Department of Defense.
A Better Webinar Experience Is Here, and It’s Worth the Switch
Posted by Donny Morgan / March 13, 2026 / Webinars, KLS — 1 Comments ↓
Starting March 24, 2026 we are moving to the GoToWebinar Modern Experience as part of our ongoing effort to bring you top quality training webinars.
How Secure Is Microsoft Copilot? What Business Leaders Need to Know
Posted by Dan St. Hilaire / February 12, 2026 / Security, AI, Copilot — No Comments ↓
Artificial intelligence (AI) is transforming how organizations work, and Microsoft Copilot is at the forefront of this revolution for Microsoft customers. However, with innovation comes a pressing question for every CIO and executive: How secure is Microsoft Copilot? In this post, I’ll break down Copilot’s security in plain language, highlight differences between Copilot Chat and licensed Copilot, and discuss what business leaders need to consider.
Does Your Company Need an AI Policy?
Posted by Dan St. Hilaire / January 6, 2026 / Industry News, Security, AI, Copilot — No Comments ↓
AI is showing up in more parts of our work than most people expected, and it is happening fast. Some tools are built right into the systems we already use, while others show up through individuals and teams experimenting on their own. With all this change, many organizations are wondering if they actually need a formal AI policy. The short answer is yes. The longer answer is that a policy does not have to be complicated, but it does need to be put into place.
Tags: Industry News, Security, AI, Copilot






