Why Great IT Leaders Are Critical to Workplace Culture

Posted by Dan St. Hilaire  /  June 22, 2017  /  IT, Workplace Culture   —   No Comments ↓

Keeping ahead of technology’s constant changes and advancements is tough enough. Just when you think you’re in step with the latest and greatest, it veers sharply into unfamiliar territory.

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Tags: IT, Workplace Culture

ITIL Foundations Training and ITIL Practitioner Training

Posted by Dan St. Hilaire  /  June 6, 2017  /  KnowledgeWave Courses, IT   —   No Comments ↓

Tech is ever changing, making it difficult to stay current. It can also be difficult to know when something is a fad versus the next big, important advancement.

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Tags: KnowledgeWave Courses, IT

Getting Started with Desktop and Application Virtualization

Posted by Mark Rickner  /  May 16, 2017  /  MSP, IT   —   No Comments ↓

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

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Tags: MSP, IT

Office 365 Tips: How to Become a Microsoft Office Insider

Posted by Dan St. Hilaire  /  April 4, 2017  /  Microsoft Office 365, IT   —   6 Comments ↓

We post lots of great Office 365 tips, early looks and highlights on the newest features. We are, after all, a Microsoft Partner and early technology adopters by nature. 

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Tags: Microsoft Office 365, IT

Securing the Internet of Things: A Look Ahead at IoT Security

Posted by Dan St. Hilaire  /  March 23, 2017  /  IT   —   2 Comments ↓

A cyberattack can ruin an individual just as easily as it can take down an entire organization. Yet our dependency on technology continues to invite malicious hackers to test its limits.

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Tags: IT

Fix File Proliferation Problems with OneDrive & Office 365

Posted by Dan St. Hilaire  /  March 17, 2017  /  Microsoft Office 365, OneDrive, IT, Team Leaders / Managers   —   No Comments ↓

The routines and self-created processes we use reflect our determination to get our job done. We figure out how to make it happen...but it isn't always pretty!

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Tags: Microsoft Office 365, OneDrive, IT, Team Leaders / Managers

Real World: Solve Problems with Office 365

Posted by Dan St. Hilaire  /  February 13, 2017  /  Microsoft Office 365, IT   —   No Comments ↓

A company’s IT team sees its fair share of challenges every day. Yet, as the managers of the technology backbone, you’re vital to the organization’s forward movement and success.

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Tags: Microsoft Office 365, IT

OneDrive for Business Governance: Protect Sensitive Data in the Cloud

Posted by Dan St. Hilaire  /  December 1, 2016  /  Microsoft Office 365, OneDrive, IT   —   No Comments ↓

I recently had an opportunity to chat with an IT guy in the healthcare industry. His organization is considering moving to Office 365, but they are worried about sensitive information being compromised while using the cloud.

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Tags: Microsoft Office 365, OneDrive, IT

What Part Should IT Play in Office 365 Adoption?

Posted by Dan St. Hilaire  /  November 10, 2016  /  Microsoft Office 365, IT   —   No Comments ↓

As an IT professional, you just get it. You live and breathe technology - and you’re probably an early adopter. Tech is in your blood.

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Tags: Microsoft Office 365, IT

11 Keys of Successful IT Projects

Posted by Dan St. Hilaire  /  October 13, 2016  /  MSP, IT   —   No Comments ↓

Just because your project manager claims they’ll deliver on time and on budget, doesn’t always mean they will, especially when it comes to IT projects. As you and I both know, IT projects are inherently different than other types of projects.

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Tags: MSP, IT

Reducing Costs: One of the Hidden Benefits of Skype for Business

Posted by Dan St. Hilaire  /  September 16, 2016  /  Microsoft Office 365, Skype for Business, IT   —   No Comments ↓

As a Training as a Service (TaaS) solution provider assisting companies with user adoption of the newest cloud-based technologies, I’m receiving more and more calls to provide a training solution for businesses deploying Skype for Business as part of their move to Office 365.

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Tags: Microsoft Office 365, Skype for Business, IT

Why You Need an Office 365 Champion (or 10)

Posted by Dan St. Hilaire  /  August 22, 2016  /  Microsoft Office 365, IT, Team Leaders / Managers   —   1 Comments ↓

Using Office 365, I mean really using it to its full potential, is more than just technical. There is also a good deal of cultural change and process change required for moving to the cloud.

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Tags: Microsoft Office 365, IT, Team Leaders / Managers

How to Choose Office 365 Business vs Enterprise Licensing

Posted by Dan St. Hilaire  /  May 26, 2016  /  Microsoft Office 365, IT   —   29 Comments ↓

An updated version of this blog post discussing Office 365 Licensing in 2020 has been posted here.

You can’t go a week without hearing about a well-known business making the move to Office 365. Microsoft highlights many migrations on their Microsoft Office Blog. While many enterprise size clients have a direct line to licensing questions with Microsoft, the small to mid-size businesses are often times working with a Managed Service Provider (MSP) or even trying to figure out costs on their own.  This post continues to help many SME's from overspending on Office 365 Liceneses. 

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Tags: Microsoft Office 365, IT

Offering Technical Training for the Newest Technologies

Posted by Dan St. Hilaire  /  April 20, 2016  /  Windows, KnowledgeWave Courses, IT   —   No Comments ↓

Updated 9/17/2018

KnowledgeWave is known for our affordable end-user learning solutions.  We help our clients work more efficiently and collaboratively with the newest technologies like Office 365.

Training for IT

We also have technical training solutions for those who support the networks and infrastructures that the end-user and the C-suite have come to count on.

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Tags: Windows, KnowledgeWave Courses, IT

4 Steps to Take Directly After Your Office 365 Migration

Posted by Dan St. Hilaire  /  October 7, 2015  /  Microsoft Office 365, IT, Training   —   2 Comments ↓

You’re excited for your upcoming deployment of Office 365. Or maybe “nervous” is a better word for your edgy feeling. Take a deep breath, the good news is you’re not the first IT manager or stakeholder who has felt those butterflies before your deployment. As of October 2018 there are an estimated 150 million people who connect to Office 365.

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Tags: Microsoft Office 365, IT, Training