Mark Rickner

Recent Posts

The Role of the vCIO in Organizational Leadership

Posted by Mark Rickner  /  November 28, 2016  /  MSP   —   No Comments ↓

Like many other MSPs, your vCIO service has been maturing over the last couple of years. And like many other MSPs, you probably had a number of missteps and wins during its development.

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Tags: MSP

Managed Services: Training for Your Team vs. Training for Your Clients

Posted by Mark Rickner  /  November 2, 2016  /  MSP   —   No Comments ↓

As a Managed Services Provider you know the importance of keeping your team up-to-date on the latest technology. Your customers expect you to be their CIO, IT Director and in many cases their Help Desk for any and all issues (formally covered or not).

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Tags: MSP

Shiny Object Syndrome Aside, Office 365 Exchange Online is Worth a Look

Posted by Mark Rickner  /  September 22, 2016  /  Office 365, OneDrive   —   No Comments ↓

Everything that glitters is not gold. But sometimes it is. If you have ever experienced "Shiny Object Syndrome" (Objectivius Shinium Syndromus) you know that for each recommendation for change that produces gold, there are just as many that do not hit pay-dirt.

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Tags: Office 365, OneDrive

7 Reasons Why Everybody Loves a Good Webinar [Sample Included]

Posted by Mark Rickner  /  September 19, 2016  /  Webinars, Employee Training, KLS   —   No Comments ↓

Webinars are short, focused training seminars that take place over the web. Depending on the subject matter, we find that webinars are often preferred by many end users over traditional classes.

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Tags: Webinars, Employee Training, KLS