Is Your Team Resisting? Office 365 SharePoint Training Is the Answer

Posted by Eric Sokolowski  /  March 29, 2017  /  Employee Training, Office 365, Team Leaders   —   No Comments ↓

There’s bound to be resistance to fully embracing SharePoint. Perhaps because your team members may not know enough about how it works.

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Tags: Employee Training, Office 365, Team Leaders

Securing the Internet of Things: A Look Ahead at IoT Security

Posted by Dan St. Hilaire  /  March 23, 2017  /  IT Pros   —   2 Comments ↓

A cyberattack can ruin an individual just as easily as it can take down an entire organization. Yet our dependency on technology continues to invite malicious hackers to test its limits.

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Tags: IT Pros

Microsoft Azure Training Options

Posted by Dan St. Hilaire  /  March 22, 2017  /  Courses, cloud computing   —   No Comments ↓

With the explosion of businesses using Microsoft Cloud Solutions, 90% of Fortune 500 companies use Microsoft Cloud, the need and knowledge required to manage and support those services is more important than ever. Small Businesses are deploying Office 365 in droves and Azure provides a means for businesses, large to small to manage these cloud-based services like Office 365. KnowledgeWave is excited to add these Azure courses to our lineup to support the IT professionals that maintain your onsite and cloud infrastructure.

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Tags: Courses, cloud computing

Fix File Proliferation Problems with OneDrive & Office 365

Posted by Dan St. Hilaire  /  March 17, 2017  /  Office 365, OneDrive, IT Pros, Team Leaders   —   No Comments ↓

The routines and self-created processes we use reflect our determination to get our job done. We figure out how to make it happen...but it isn't always pretty!

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Tags: Office 365, OneDrive, IT Pros, Team Leaders

Take a Class: CompTIA Cloud Essentials Certification

Posted by Dan St. Hilaire  /  March 14, 2017  /  Courses   —   No Comments ↓

KnowledgeWave is pleased to provide a number of CompTIA courses for IT professionals. The CompTIA Cloud Essentials specialty certification demonstrates that an individual knows what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud.

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Tags: Courses

Win More MSP Business and Boost Recurring Revenue

Posted by Eric Sokolowski  /  March 13, 2017  /  MSP   —   No Comments ↓

Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?

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Tags: MSP

Why It's So Important to Have Ongoing Office 365 Training

Posted by Eric Sokolowski  /  March 3, 2017  /  Office 365   —   No Comments ↓

How many end user apps do you think are part of Office 365? Go ahead, take a guess.

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Tags: Office 365

Turning MSP Leads into Recurring Revenue with Content Marketing

Posted by Eric Sokolowski  /  February 27, 2017  /  MSP   —   No Comments ↓

Converting qualified leads into revenue is tough work for any business. To be successful, your organization must convert a reliable volume of leads into sales.

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Tags: MSP

Strategies for Improving Employee Retention

Posted by Jennifer Patterson  /  February 20, 2017  /  Advantages of Training, Culture Change   —   No Comments ↓

In an article he contributed to LinkedIn entitled "Employee Retention Now a Big Issue: Why the Tide has Turned," Josh Bersin, principal and founder of Bersin by Deloitte writes: "Many studies show that the total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary." As a result of this climbing number in employee turnover, a number of companies are even designing their business around high-turnover—believe it or not.

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Tags: Advantages of Training, Culture Change

Are You Establishing a Culture for Learning?

Posted by Jennifer Patterson  /  February 17, 2017  /  Human Resources Management   —   No Comments ↓

You’ve proven the worth of training and development in certain instances to leadership and management. Now comes the real challenge - convincing them that establishing a culture for learning throughout the organization is even more valuable.

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Tags: Human Resources Management

Real World: Solve Problems with Office 365

Posted by Dan St. Hilaire  /  February 13, 2017  /  Office 365, IT Pros   —   No Comments ↓

A company’s IT team sees its fair share of challenges every day. Yet, as the managers of the technology backbone, you’re vital to the organization’s forward movement and success.

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Tags: Office 365, IT Pros

Technical Information for KnowledgeWave Learning Site Clients

Posted by Jennifer Patterson  /  February 6, 2017  /  KLS   —   No Comments ↓

Are you a KnowledgeWave member, or thinking of becoming one? This information can help ensure a seamless KnowledgeWave membership experience for users, covering supported browsers, video ports to open and email domains to white list. 

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Tags: KLS

Using the Customer Journey to Boost Your MSP Sales

Posted by Eric Sokolowski  /  February 1, 2017  /  MSP   —   No Comments ↓

Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?

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Tags: MSP

Does Your Team Know How to Interpret Simple Excel Formulas?

Posted by David Thibault  /  January 26, 2017  /  Excel   —   No Comments ↓

While not all of your employees need to be Excel experts, you don't want them to be totally baffled when they open up a spreadsheet.

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Tags: Excel

Tips for Using Office 365 Training Videos to Your Best Advantage

Posted by Dan St. Hilaire  /  January 20, 2017  /  Employee Training, Office 365, Team Leaders   —   No Comments ↓

As your organization transitions to Office 365, you’re probably on the lookout for training solutions to help familiarize employees with the new platform – and keep costs low.

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Tags: Employee Training, Office 365, Team Leaders