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Adding the KnowledgeWave Learning Site to your Office 365 App launcher

Posted by Dan St. Hilaire  /  October 5, 2017  /  KLS   —   No Comments ↓

After you’ve made the decision to leverage the KnowledgeWave Learning Site (KLS) to assist with your user adoption of Office 365 you may want to add a custom KLS tile to your Office 365 App Launcher. This post will show you step-by-step how to accomplish this task. Please note that you need to be an Office 365 Admin to add custom tiles.

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Tags: KLS

Create Surveys, Quizzes, and Polls Using Microsoft Forms

Posted by David Thibault  /  July 11, 2017  /  Office 365, Team Leaders, End Users   —   No Comments ↓

Microsoft Forms is a simple, lightweight app designed to help you easily create surveys, quizzes, and polls. In a business environment, the tool can be used to collect customer feedback, develop strategies, and educate staff.

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Tags: Office 365, Team Leaders, End Users

Office 2016 Tips: Simultaneously Edit a Document with Other Authors

Posted by Jennifer Patterson  /  June 30, 2017  /  Word, Office 2016, Team Leaders   —   No Comments ↓

When you simultaneously edit a document with other authors, it’s called co-authoring. If you’ve never experienced co-authoring before, you are in for a real treat.

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Tags: Word, Office 2016, Team Leaders

Certified Scrum Training for Federal, State, City and Private Sector

Posted by Dan St. Hilaire  /  June 29, 2017  /  Courses, Consulting, Learning Initiative   —   No Comments ↓

KnowledgeWave provides onsite certified scrum training for federal and state government, cities and municipalities as well as private sector businesses. We also provide online training options for individuals or smaller teams seeking Scrum certification.

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Tags: Courses, Consulting, Learning Initiative

Why Great IT Leaders Are Critical to Workplace Culture

Posted by Dan St. Hilaire  /  June 22, 2017  /  IT Pros, Workplace Culture   —   No Comments ↓

Keeping ahead of technology’s constant changes and advancements is tough enough. Just when you think you’re in step with the latest and greatest, it veers sharply into unfamiliar territory.

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Tags: IT Pros, Workplace Culture

Learn Excel Online and Step up to New Responsibilities

Posted by Eric Sokolowski  /  June 14, 2017  /  Employee Training, Team Leaders   —   1 Comments ↓

Do you and your team find yourselves with newly-assigned duties that call for more expertise in Excel than you’re used to?

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Tags: Employee Training, Team Leaders

Sample Training Video by KnowledgeWave

Posted by Eric Sokolowski  /  June 8, 2017  /  KLS   —   No Comments ↓

A little background

Just in case you're new here: KnowledgeWave provides software training for end users on popular business apps, like Microsoft Office and Adobe. 

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Tags: KLS

Time to Freshen Up Your Human Resources Strategic Plan?

Posted by Jennifer Patterson  /  June 6, 2017  /  Human Resources Management   —   No Comments ↓

Like any HR leader, you want to be seen as a strategic contributor to your organization. Of all the tools in your arsenal, few are as vital at achieving that recognition as your human resources strategic plan.

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Tags: Human Resources Management

ITIL Foundations Training and ITIL Practitioner Training

Posted by Dan St. Hilaire  /  June 6, 2017  /  Courses, IT Pros   —   No Comments ↓

Tech is ever changing, making it difficult to stay current. It can also be difficult to know when something is a fad versus the next big, important advancement.

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Tags: Courses, IT Pros

Prepping Your Sales Team for KnowledgeWave Sales

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP Sales Enablement   —   No Comments ↓

Ready to sell KnowledgeWave to your clients? It's time to get your sales team up-to-speed. Here are some suggestions and materials to help you get started.

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Tags: MSP Sales Enablement

An Intro to KnowledgeWave for Your Sales Team

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP Sales Enablement   —   No Comments ↓

The KnowledgeWave Learning Site is essentially Training-as-a-Service.

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Tags: MSP Sales Enablement

The 3 R’s for MSP Solutions: Revenue, Retention, Rollout

Posted by Eric Sokolowski  /  May 30, 2017  /  MSP   —   No Comments ↓

Once you decide to start selling end user software training as part of your MSP solutions, you’ll find that there are a few different (but complimentary) root motivations.

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Tags: MSP

Class Alert: MS 20698 Installing and Configuring Windows 10

Posted by Mark Rickner  /  May 22, 2017  /  Courses, Live Remote Training, Windows 10   —   No Comments ↓

This July, KnowledgeWave will be hosting a live in-house session for Installing and Configurating Windows 10, Microsoft Course, MS 20698. This is an authorized Microsoft Official Curriculum (MOC) course and is eligible for Software Assurance (SA) Voucher redemption.  Please contact a KnowledgeWave representative at 800-831-8449 to enroll. Seating is limited. 

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Tags: Courses, Live Remote Training, Windows 10

Why User Adoption Should Be a Key Piece of Any Office 365 Rollout

Posted by Dan St. Hilaire  /  May 22, 2017  /  Office 365, MSP, IT Pros   —   No Comments ↓

IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.

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Tags: Office 365, MSP, IT Pros

Getting Started with Desktop and Application Virtualization

Posted by Mark Rickner  /  May 16, 2017  /  MSP, IT Pros   —   No Comments ↓

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

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Tags: MSP, IT Pros