Strategies for Improving Employee Retention

Posted by Jennifer Patterson  /  February 20, 2017  /  Advantages of Training, Culture Change   —   No Comments ↓

In an article he contributed to LinkedIn entitled "Employee Retention Now a Big Issue: Why the Tide has Turned," Josh Bersin, principal and founder of Bersin by Deloitte writes: "Many studies show that the total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary." As a result of this climbing number in employee turnover, a number of companies are even designing their business around high-turnover—believe it or not.

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Tags: Advantages of Training, Culture Change

Are You Establishing a Culture for Learning?

Posted by Jennifer Patterson  /  February 17, 2017  /  Human Resources Management   —   No Comments ↓

You’ve proven the worth of training and development in certain instances to leadership and management. Now comes the real challenge - convincing them that establishing a culture for learning throughout the organization is even more valuable.

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Tags: Human Resources Management

Real World: Solve Problems with Office 365

Posted by Dan St. Hilaire  /  February 13, 2017  /  Office 365, IT Pros   —   No Comments ↓

A company’s IT team sees its fair share of challenges every day. Yet, as the managers of the technology backbone, you’re vital to the organization’s forward movement and success.

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Tags: Office 365, IT Pros

Technical Information for KnowledgeWave Learning Site Clients

Posted by Jennifer Patterson  /  February 6, 2017  /  KLS   —   No Comments ↓

Are you a KnowledgeWave member, or thinking of becoming one? This information can help ensure a seamless KnowledgeWave membership experience for users, covering supported browsers, video ports to open and email domains to white list. 

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Tags: KLS

Using the Customer Journey to Boost Your MSP Sales

Posted by Eric Sokolowski  /  February 1, 2017  /  MSP   —   No Comments ↓

Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?

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Tags: MSP

Does Your Team Know How to Interpret Simple Excel Formulas?

Posted by David Thibault  /  January 26, 2017  /  Excel   —   No Comments ↓

While not all of your employees need to be Excel experts, you don't want them to be totally baffled when they open up a spreadsheet.

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Tags: Excel

Tips for Using Office 365 Training Videos to Your Best Advantage

Posted by Dan St. Hilaire  /  January 20, 2017  /  Employee Training, Office 365, Team Leaders   —   No Comments ↓

As your organization transitions to Office 365, you’re probably on the lookout for training solutions to help familiarize employees with the new platform – and keep costs low.

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Tags: Employee Training, Office 365, Team Leaders

How to Incorporate Strategic Training

Posted by Jennifer Patterson  /  January 16, 2017  /  Employee Training, Human Resources Management   —   No Comments ↓

Typically, when you sit down to develop a training plan, you focus entirely on learner outcomes. Those goals become benchmarks for measuring the training’s success.

Strategic training widens the scope to include short and long term goals desired by the organization as well. This post will show you how to organize your own strategic training plan: one that incorporates input from all staff levels, benefits the organization as a whole, and increases your value as a strategic contributor.

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Tags: Employee Training, Human Resources Management

What We've Learned from Today's Top Managed Service Providers

Posted by Eric Sokolowski  /  January 10, 2017  /  MSP   —   No Comments ↓

As a partner to a number of top Managed Service Providers I want to pass along five common traits many of these MSPs have in common. Hopefully this insight will help you retain existing customers, win new clients, be a market differentiator, and grow your MRR.

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Tags: MSP

Advanced Microsoft Excel Training That Fits Your Busy Schedule

Posted by Dan St. Hilaire  /  January 4, 2017  /  Excel, Employee Training   —   No Comments ↓

Microsoft estimates that 5 - 10% of users are using more complex features of Excel to create business insights. Some experts have shown that these “super users” are earning more than their colleagues.

So if you like problem solving, data analysis, and the idea of boosting your earning power, maybe it's time to become an Excel power user.

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Tags: Excel, Employee Training

Is Office 365 Online Training Right for My Team?

Posted by Jennifer Patterson  /  December 29, 2016  /  Employee Training, Office 365   —   No Comments ↓

There comes a time when you realize that your team needs Office 365 training. But what's the right training approach for your team?

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Tags: Employee Training, Office 365

Getting to Know Office 365: Calendar Like a Pro

Posted by Jon Hood  /  December 21, 2016  /  Outlook, Office 365   —   No Comments ↓

Now that you have Office 365, what does that mean for your usage of Outlook, and particularly your calendar? It means good things, my friend.

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Tags: Outlook, Office 365

Focus on the Office 365 Features That Matter Most to Your Company

Posted by Eric Sokolowski  /  December 16, 2016  /  Office 365   —   No Comments ↓

With its vast and ever-expanding suite of features, it can be challenging for any organization to adopt and train Office 365 successfully. And yet, you’ve been tasked with planning both.

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Tags: Office 365

Top 8 Training Resources for Small Businesses

Posted by Dan St. Hilaire  /  December 13, 2016  /  Employee Training   —   No Comments ↓

You don’t have to feel limited by a modest training budget. Many managers face a similar scenario when searching for effective employee education and development tools.

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Tags: Employee Training

Did You Know That Excel Has a Built-In Training Log Template?

Posted by Jennifer Patterson  /  December 7, 2016  /  Excel, Employee Training, templates   —   No Comments ↓

A learning management system (LMS) is a luxury not every organization can afford. Yet maintaining accurate employee training logs is invaluable to your team's growth and development plans.

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Tags: Excel, Employee Training, templates