Training employees. “Whose job is that? It’s not mine.” I’ve heard this often from my IT peers. They aren’t trying to skirt responsibility, they love technology and want users to embrace the latest enhancements. IT administrators and staff are often tasked with learning about the newest technologies to help their business maintain a competitive edge and meet customer demand. There are many reasons why IT may seem like the best choice for providing training. A common example being the C-suite seeing their IT staff as experts of the newest technology and they want to leverage that expertise.

With a large number of our clients making the move to Office 365, many are leveraging SharePoint Online, either migrating their existing sites or starting fresh.

KnowledgeWave has a confirmed-to-run SharePoint 2013: Site User class, the first of 3 one-day classes that help the user, site owner and site administrator get the most out of SharePoint.

This class will be taught LIVE in our South Burlington training facility. For those who prefer to be in the same room with the instructor, here's your chance! You can also attend remotely using our online classroom technology.

Onboard Training.

Two words that make some people cringe. The onboarding process for new employees can throw so much new information at the participants. There is often a concern by management that the new employees won’t retain the important details and that those attending the training can lose focus on the company’s culture and message.

Interconnecting Cisco Network Devices Accelerated 

KnowledgeWave has scheduled this in-house Cisco boot camp course to run this November. The CCNAX course will cover Cisco ICND1 and ICND2 courses and is intended for IT staff that have a limited back-ground with Cisco products and technology. 

Interconnecting Cisco Networking Devices: Accelerated (CCNAX), is a course consisting of ICND1 and ICND2 content in its entirety, but with the content merged into a single 5-day course. Overlapping content between ICND1 and ICND2 is eliminated and content is rearranged for the purpose of the course flow. CCNAX prepares students for exam #200-120 CCNA in an accelerated format. 

You’re excited for your upcoming deployment of Office 365. Or maybe “nervous” is a better word for your edgy feeling. Take a deep breath, the good news is you’re not the first IT manager or stakeholder who has felt those butterflies before your deployment. As of October 2018 there are an estimated 150 million people who connect to Office 365.

It’s here, Office 2016! With the each new deployment of Microsoft Office there are great new features. Sometimes we lose a feature we love (Status Bar Sum Total Disappears 2010 to 2013 Upgrade, not fixed in 2016), but more times than not, we gain better features, and more collaboration options. The new collaborative workflow reflects how people do things. If you want to work even more collaboratively with your team, you'll love Office 2016. It’s all about the collaboration. Learn how to easily solicit feedback on your documents and leverage the new “Tell me” box.

Microsoft Office 365 provides fantastic collaboration options.  If your company is using Office 365, no matter your role, you’re likely using Microsoft Outlook or Outlook for the Web. Using Outlook effectively can enable you to work more productively and efficiently, both individually and in a team environment.

Updated: May 10th, 2016:  This June and again in September KnowledgeWave will be partnering to bring our clients the option of attending a training for The Open Group Architecture Framework (TOGAF). TOGAF is a detailed method and a set of supporting tools for developing an enterprise architecture. It may be used freely by any organization wishing to develop an enterprise architecture for use within that organization.

It's pretty well-established that we believe a company's greatest assets are its employees. When productivity runs dry, however, how do you get your employees excited about their roles and the company mission again?

 You may be familiar with our previous post on leading through change during the roll out of a new software platform, where we discussed the challenges associated with adapting to a new software. While leading through change is essential, collaborating with other members of your organization will help you to increase the rate at which you can get everyone up to speed.

In a technology-driven world, an IT professional can feel overwhelmed by troubleshooting requests. When technical issues pile up the core of the problem is often overlooked. Thus, your IT professional or department gets trapped in a never-ending cycle of even the simplest of requests, such as teaching digital immigrants how to format headers in Word.

When it comes to operational business efficiency, you need the buy-in of upper management before incremental changes can be made. Ultimately, the solution you bring to the table must be less about leading the way with the latest software, and more about delivering value from the top to the bottom of the company. According to the Harvard Business Review: "[T]he CIO and IT must be seen less as merely developing and deploying technology, and more as a source of innovation and transformation that delivers business value, leveraging technology instead of directly delivering it."

Microsoft Access provides a user-friendly interface for managing your data on your desktop and beyond. What Microsoft Access users tend to love most about the online software solution is that it doesn't require its users to be well-versed in code. Its recent move to the cloud allows users to share and control important data like never before. Plus, it's easy to install, integrates well with other software programs and has superior ROI. Read on to learn more about the advantages and the disadvantages of Microsoft Access.

In an article he contributed to Fast Company entitled "4 Reasons Your Company Needs A Collaboration Upgrade, Stat" Jacob Morgan writes: "An organization is no longer limited to a physical structure or proximity; an organization is now limited only by its ability to connect employees and information together." So, what if that problem—among others—could be alleviated with one simple solution?

As described in CMS Wire, in November 2014 the Federal Risk and Authorization Management Program gave the Department of Health and Human Services its "Authority to Operate" stamp of approval for Office 365. According to Microsoft, this was the first cloud-based email and collaboration service to obtain a FedRAMP authorization. For those who aren't as familiar with the government edition of Office 365, it's a cloud-based email and collaboration suite that "offers U.S. public-sector customers a cordoned-off data center infrastructure just for them," writes Juan Carlos Perez in a contribution to PC World.