Dan St. Hilaire

Recent Posts

Analyze Data Much? You Might Want Microsoft Power BI Training

Posted by Dan St. Hilaire  /  September 27, 2018  /  KnowledgeWave Courses, Microsoft 365   —   2 Comments ↓

Are you a data analyst or even a power user of Excel who manipulates data for various reporting requirements? You can really bring your data to life with Power BI, and KnowledgeWave is excited to extend an option for Microsoft Power BI training.

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Tags: KnowledgeWave Courses, Microsoft 365

What Are Office 365 Groups?

Posted by Dan St. Hilaire  /  June 26, 2018  /  Microsoft 365   —   No Comments ↓

Office 365 presents businesses and their employees with new modern ways to work. One great example is Office 365 Groups, often referred to as Modern Groups.

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Tags: Microsoft 365

6 Steps to Boost User Adoption of Office 365 (FREE Webinar!)

Posted by Dan St. Hilaire  /  April 17, 2018  /  Microsoft 365, MSP   —   3 Comments ↓

The move to Office 365 is not like any previous Microsoft Office upgrade for your end-users.

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Tags: Microsoft 365, MSP

Microsoft Azure Training Options

Posted by Dan St. Hilaire  /  April 3, 2018  /  KnowledgeWave Courses   —   No Comments ↓

With the explosion of businesses using Microsoft Cloud Solutions, 90% of Fortune 500 companies use Microsoft Cloud, the need  and knowledge required to manage and support those services is more important than ever. Small Businesses are deploying Office 365 in droves and Azure provides a means for businesses, large to small to manage these cloud-based services like Office 365. KnowledgeWave is excited to add these Azure courses to our lineup to support the IT professionals that maintain your onsite and cloud infrastructure.

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Tags: KnowledgeWave Courses

3 Real Life Tips for Your Office 365 Deployment

Posted by Dan St. Hilaire  /  November 30, 2017  /  Software Rollout / Deployment / Migration, Microsoft 365   —   No Comments ↓

Many of the clients I work with are making the move to Office 365 from Office 2010, or a mixed environment of various Office versions. In either scenario they are making a leap to a new version of Microsoft Office providing their users with more flexibility, the opportunity to work more efficiently while increasing user productivity.

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Tags: Software Rollout / Deployment / Migration, Microsoft 365

Adding the KnowledgeWave Learning Site to your Office 365 App Launcher

Posted by Dan St. Hilaire  /  October 5, 2017  /  KLS   —   No Comments ↓

(Last Updated/Reviewed Nov. 2020)

After you’ve made the decision to leverage the KnowledgeWave Learning Site (KLS) to assist with your user adoption of Office 365 you may want to add a custom KnowledgeWave tile to your Office 365 App Launcher.

There are two ways an Office 365 tile can function. If you are hooked up to use Single Sign-on (SSO) with KLS, users clicking the tile will seamlessly pass to KLS as authorized users. They will not have a separate KLS password. SSO clients will add this tile as part of their setup process with your success manager.

If you have not yet implemented SSO this post will show you step-by-step how to accomplish this task. Please note that you need to be an Office 365 Admin to add custom tiles. Since SSO is not part of this process the tile will link to the KLS member area, and users will still need to enter their KLS-specific  password.

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Tags: KLS

Certified Scrum Training for Federal, State, City and Private Sector

Posted by Dan St. Hilaire  /  June 29, 2017  /  KnowledgeWave Courses, MSP   —   No Comments ↓

KnowledgeWave provides onsite certified scrum training for federal and state government, cities and municipalities as well as private sector businesses. We also provide online training options for individuals or smaller teams seeking Scrum certification.

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Tags: KnowledgeWave Courses, MSP

Why Great IT Leaders Are Critical to Workplace Culture

Posted by Dan St. Hilaire  /  June 22, 2017  /  IT, Workplace Culture   —   No Comments ↓

Keeping ahead of technology’s constant changes and advancements is tough enough. Just when you think you’re in step with the latest and greatest, it veers sharply into unfamiliar territory.

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Tags: IT, Workplace Culture

ITIL Foundations Training and ITIL Practitioner Training

Posted by Dan St. Hilaire  /  June 6, 2017  /  KnowledgeWave Courses, IT   —   No Comments ↓

Tech is ever changing, making it difficult to stay current. It can also be difficult to know when something is a fad versus the next big, important advancement.

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Tags: KnowledgeWave Courses, IT

Office 365 Tips Worth Sharing: Email a Link, Not an Attachment

Posted by Dan St. Hilaire  /  April 20, 2017  /  Microsoft 365, Team Leaders / Managers   —   1 Comments ↓

Your team is up and running with Office 365 and its cloud storage solutions: OneDrive for Business and SharePoint. (Congrats - take a bow!)

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Tags: Microsoft 365, Team Leaders / Managers

KnowledgeWave Office 2016 Quick Reference Guides for MSPs

Posted by Dan St. Hilaire  /  April 9, 2017  /  Microsoft 365   —   No Comments ↓

With the each new deployment of Microsoft Office there are great new features. Sometimes we lose a feature we love (Status Bar Sum Total Disappears 2010 to 2013 Upgrade, not fixed in 2016), but more times than not, we gain better features, and more collaboration options.

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Tags: Microsoft 365

Sample Office 365 Training Plan for Your MSP Customers

Posted by Dan St. Hilaire  /  April 6, 2017  /    —   No Comments ↓

I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.

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SaaS 4-Step Rollout Plan

Posted by Dan St. Hilaire  /  April 6, 2017  /  Software Rollout / Deployment / Migration   —   No Comments ↓

It's probably obvious that when you introduce a completely new software platform at your company you should have a training plan ready. But what you might not have realized is the importance of establishing such a plan when you're rolling out a newer version of something familiar—such as Office or email software.

The truth is when migrating to newer versions of software, training can help prevent productivity loss. Beyond that, short training sessions can help users maintain their skill sets while highlighting new features that can boost their capacities of using the software.

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Tags: Software Rollout / Deployment / Migration

Office 365 Business vs Enterprise: Which Is Right for Your Customers?

Posted by Dan St. Hilaire  /  April 6, 2017  /  Microsoft 365   —   No Comments ↓

You can’t go a week without hearing about a well-known business making the move to Office 365. Microsoft highlights many migrations on their Microsoft Office Blog. While many enterprise size clients have a direct line to licensing questions with Microsoft, the small to mid-size businesses are often times working with a Managed Service Provider (MSP) or even trying to figure out costs on their own.

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Tags: Microsoft 365

Office 365 Tips: How to Become a Microsoft Office Insider

Posted by Dan St. Hilaire  /  April 4, 2017  /  Microsoft 365, IT   —   6 Comments ↓

We post lots of great Office 365 tips, early looks and highlights on the newest features. We are, after all, a Microsoft Partner and early technology adopters by nature. 

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Tags: Microsoft 365, IT