If you are like me, you probably have many different hats that you wear at work on any given day. I encourage you to try the Windows 10 virtual desktop feature to organize your work and maximize your productivity!

As a trusted partner, your MSP team leverages technology in such a way that it creates a long term competitive advantage for each customer.

You have built a business based on network infrastructure design, support, maintenance and helpdesk. But listen closely. Your clients may be asking for services outside your offer sheet. Great news for you!

Microsoft Office Delve will help you discover the most relevant people and documents that are trending around you. Check out our video on this awesome Office 365 application, promoting collaboration and transparency within organizations. You can quickly find out what other people are up to and they can do the same!

Yes, you should. (Sorry to be so blunt...) Here are 5 reasons why.

Today’s leaders and top performers are adept at gathering information from others around them and putting it to good use. If you’ve ever used SurveyMonkey in your work, then I’ve got great news for you: using an Excel survey, you can get much better results than what’s offered in the free SurveyMonkey package. Surveys are a great tool for enhancing your managerial communication skills.

As an MSP, software training can be an important tool in your land-and-expand tool belt. Sometimes it can be a great chance to land, offering a foot in the door when there is a clear training need. And sometimes it's just the right expansion opportunity to upsell to your current customers.

One of the most exciting parts of my job is to coach people, saving them time and making their day a little bit easier. I've found myself saying, "My job is to make you look like the hero!"

I used that phrase today, which inspired me to write about it. I just finished teaching a course on Microsoft Visio and the highlight was the lesson on organization charts, a huge hit among Visio users. Just click on the Organization Chart template to get going.

Are you tired of riding the revenue roller coaster that comes with the break-fix approach to IT services, intervening only after issues arise?

Are you wondering if you can customize how the Office 2016 programs look, making them more personalized and easier on the eyes?

I was discussing Office 365 end-user engagement recently with a respected IT security professional. Our conversation centered on the necessary tension between a user who is trying to get their work done efficiently, and IT’s obligation to protect organizational data. Nowhere is this more evident than with Office 365.

IT services vendors have always competed with traditional IT organizations for the best IT talent. As an MSP, you build your entire business around the talents of your in-house IT staff, so it’s a critical business requirement to make sure that you have the best and brightest people.

KnowledgeWave will be hosting a live session for Managing VMware vSphere 6. In this 2-day instructor-led course we focus on managing VMware vSphere® 6. This course combines the content of the Manage VMware vSphere 6 course with advanced tasks and skills for configuring a highly available and scalable virtual infrastructure.  The course is based on VMware ESXi™ 6 and VMware vCenter Server™ 6. 

You might be wondering what classes and videos are available in a cohesive online training package. And you probably don’t want to blow your budget sending one person to class. It would be great if that money could go toward providing training opportunities for everybody on the team.

As an HR leader, you want to be heard by the leadership at your organization and contribute to the strategic plan, right? We wanted to give you a hand by offering a glimpse into this year’s top trends.