Once you decide to start selling end user software training as part of your MSP solutions, you’ll find that there are a few different (but complimentary) root motivations.

This July, KnowledgeWave will be hosting a live in-house session for Installing and Configurating Windows 10, Microsoft Course, MS 20698. This is an authorized Microsoft Official Curriculum (MOC) course and is eligible for Software Assurance (SA) Voucher redemption.  Please contact a KnowledgeWave representative at 800-831-8449 to enroll. Seating is limited. 

IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.

One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.

We just hosted a remote training session for a team in New Jersey from our home base in Vermont and WOW! It went great.

When it comes to software training, our first instinct is often to set up in-person instruction. Doing so allows for immediate feedback, quick access to answers when questions arise, and a personal touch.

Your team is up and running with Office 365 and its cloud storage solutions: OneDrive for Business and SharePoint. (Congrats - take a bow!)

Each week it seems like more organizations are embracing Skype for Business for internal (and sometimes external) communications. Maybe you are in the same boat. If so, you've come to the right place!

Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.

What good is it to have the latest software updates if they are not being used productively? Considering how much your company spends on software expenses, investing just a fraction of that into targeted training will give your organization a serious competitive edge.

If you are one of those clever MSPs, you are always looking to keep your customers happy in the long run and increase your per-customer ROI. Depending on which expert you consult, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.

Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?

With the each new deployment of Microsoft Office there are great new features. Sometimes we lose a feature we love (Status Bar Sum Total Disappears 2010 to 2013 Upgrade, not fixed in 2016), but more times than not, we gain better features, and more collaboration options.

I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.