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How One Team Used Remote Training to Solve a Problem

Posted by Jennifer Patterson  /  May 4, 2017  /  Live Remote Training, Employee Training, Team Leaders   —   No Comments ↓

We just hosted a remote training session for a team in New Jersey from our home base in Vermont and WOW! It went great.

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Tags: Live Remote Training, Employee Training, Team Leaders

12 Reasons to Get Your Software Training Online

Posted by Jennifer Patterson  /  April 28, 2017  /  Employee Training, Human Resources Management   —   No Comments ↓

When it comes to software training, our first instinct is often to set up in-person instruction. Doing so allows for immediate feedback, quick access to answers when questions arise, and a personal touch.

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Tags: Employee Training, Human Resources Management

Office 365 Tips Worth Sharing: Email a Link, Not an Attachment

Posted by Dan St. Hilaire  /  April 20, 2017  /  Office 365, Team Leaders   —   1 Comments ↓

Your team is up and running with Office 365 and its cloud storage solutions: OneDrive for Business and SharePoint. (Congrats - take a bow!)

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Tags: Office 365, Team Leaders

Skype for Business Online Training: Quickly Get Your Team On Board

Posted by Dan St. Hilaire  /  April 20, 2017  /  Office 365, Skype for Business   —   No Comments ↓

Each week it seems like more organizations are embracing Skype for Business for internal (and sometimes external) communications. Maybe you are in the same boat. If so, you've come to the right place!

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Tags: Office 365, Skype for Business

Managed Services Training Package Improves Revenues and Satisfaction

Posted by Eric Sokolowski  /  April 14, 2017  /  Software Training, MSP   —   No Comments ↓

Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.

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Tags: Software Training, MSP

How to Sell Your Managers on Software Productivity Training

Posted by Jennifer Patterson  /  April 10, 2017  /  Employee Training, Productivity, Human Resources Management   —   No Comments ↓

What good is it to have the latest software updates if they are not being used productively? Considering how much your company spends on software expenses, investing just a fraction of that into targeted training will give your organization a serious competitive edge.

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Tags: Employee Training, Productivity, Human Resources Management

How MSPs can Lock in Loyalty

Posted by Eric Sokolowski  /  April 9, 2017  /    —   No Comments ↓

If you are one of those clever MSPs, you are always looking to keep your customers happy in the long run and increase your per-customer ROI. Depending on which expert you consult, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.

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MSPs: Win Business and Boost MRR

Posted by Eric Sokolowski  /  April 9, 2017  /    —   No Comments ↓

Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?

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KnowledgeWave Office 2016 Quick Reference Guides for MSPs

Posted by Dan St. Hilaire  /  April 9, 2017  /  Microsoft Office   —   No Comments ↓

With the each new deployment of Microsoft Office there are great new features. Sometimes we lose a feature we love (Status Bar Sum Total Disappears 2010 to 2013 Upgrade, not fixed in 2016), but more times than not, we gain better features, and more collaboration options.

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Tags: Microsoft Office

Sample Office 365 Training Plan for Your MSP Customers

Posted by Dan St. Hilaire  /  April 6, 2017  /    —   No Comments ↓

I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.

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SaaS 4-Step Rollout Plan

Posted by Dan St. Hilaire  /  April 6, 2017  /  Software Rollout   —   No Comments ↓

It's probably obvious that when you introduce a completely new software platform at your company you should have a training plan ready. But what you might not have realized is the importance of establishing such a plan when you're rolling out a newer version of something familiar—such as Office or email software.

The truth is when migrating to newer versions of software, training can help prevent productivity loss. Beyond that, short training sessions can help users maintain their skill sets while highlighting new features that can boost their capacities of using the software.

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Tags: Software Rollout

Office 365 Business vs Enterprise: Which Is Right for Your Customers?

Posted by Dan St. Hilaire  /  April 6, 2017  /    —   No Comments ↓

You can’t go a week without hearing about a well-known business making the move to Office 365. Microsoft highlights many migrations on their Microsoft Office Blog. While many enterprise size clients have a direct line to licensing questions with Microsoft, the small to mid-size businesses are often times working with a Managed Service Provider (MSP) or even trying to figure out costs on their own.

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How as an MSP Can You Differentiate Yourself?

Posted by Eric Sokolowski  /  April 6, 2017  /    —   No Comments ↓

Hunting for a competitive edge takes more time than most MSPs have available. Clients need help. You’re out doing your best to impress prospective ones. System monitors are failing and flashing. How could you possibly think about planning future success with so much needing your attention right now?

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Office 365 Tips: How to Become a Microsoft Office Insider

Posted by Dan St. Hilaire  /  April 4, 2017  /  Office 365, IT Pros   —   No Comments ↓

We post lots of great Office 365 tips, early looks and highlights on the newest features. We are, after all, a Microsoft Partner and early technology adopters by nature. 

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Tags: Office 365, IT Pros

Is Your Team Resisting? Office 365 SharePoint Training Is the Answer

Posted by Eric Sokolowski  /  March 29, 2017  /  Employee Training, Office 365, Team Leaders   —   No Comments ↓

There’s bound to be resistance to fully embracing SharePoint. Perhaps because your team members may not know enough about how it works.

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Tags: Employee Training, Office 365, Team Leaders