This July, KnowledgeWave will be hosting a live in-house session for Installing and Configurating Windows 10, Microsoft Course, MS 20698. This is an authorized Microsoft Official Curriculum (MOC) course and is eligible for Software Assurance (SA) Voucher redemption. Please contact a KnowledgeWave representative at 800-831-8449 to enroll. Seating is limited.
Class Alert: MS 20698 Installing and Configuring Windows 10
Posted by Mark Rickner / May 22, 2017 / Courses, Live Remote Training, Windows 10 — No Comments ↓
Tags: Courses, Live Remote Training, Windows 10
Why User Adoption Should Be a Key Piece of Any Office 365 Rollout
Posted by Dan St. Hilaire / May 22, 2017 / Office 365, MSP, IT Pros — No Comments ↓
IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.
Tags: Office 365, MSP, IT Pros
Getting Started with Desktop and Application Virtualization
Posted by Mark Rickner / May 16, 2017 / MSP, IT Pros — No Comments ↓
Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.
How Emotion-Based Selling Can Boost Your MSP Sales
Posted by Eric Sokolowski / May 10, 2017 / MSP — No Comments ↓
The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.
One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.
Tags: MSP
How One Team Used Remote Training to Solve a Problem
Posted by Jennifer Patterson / May 4, 2017 / Live Remote Training, Employee Training, Team Leaders — No Comments ↓
We just hosted a remote training session for a team in New Jersey from our home base in Vermont and WOW! It went great.
12 Reasons to Get Your Software Training Online
Posted by Jennifer Patterson / April 28, 2017 / Employee Training, Human Resources Management — No Comments ↓
When it comes to software training, our first instinct is often to set up in-person instruction. Doing so allows for immediate feedback, quick access to answers when questions arise, and a personal touch.
Office 365 Tips Worth Sharing: Email a Link, Not an Attachment
Posted by Dan St. Hilaire / April 20, 2017 / Office 365, Team Leaders — 1 Comments ↓
Your team is up and running with Office 365 and its cloud storage solutions: OneDrive for Business and SharePoint. (Congrats - take a bow!)
Tags: Office 365, Team Leaders
Skype for Business Online Training: Quickly Get Your Team On Board
Posted by Dan St. Hilaire / April 20, 2017 / Office 365, Skype for Business — No Comments ↓
Each week it seems like more organizations are embracing Skype for Business for internal (and sometimes external) communications. Maybe you are in the same boat. If so, you've come to the right place!
Tags: Office 365, Skype for Business
Managed Services Training Package Improves Revenues and Satisfaction
Posted by Eric Sokolowski / April 14, 2017 / Software Training, MSP — No Comments ↓
Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.
Tags: Software Training, MSP
How to Sell Your Managers on Software Productivity Training
Posted by Jennifer Patterson / April 10, 2017 / Employee Training, Productivity, Human Resources Management — No Comments ↓
What good is it to have the latest software updates if they are not being used productively? Considering how much your company spends on software expenses, investing just a fraction of that into targeted training will give your organization a serious competitive edge.
Tags: Employee Training, Productivity, Human Resources Management
How MSPs can Lock in Loyalty
Posted by Eric Sokolowski / April 9, 2017 / — No Comments ↓
If you are one of those clever MSPs, you are always looking to keep your customers happy in the long run and increase your per-customer ROI. Depending on which expert you consult, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.
MSPs: Win Business and Boost MRR
Posted by Eric Sokolowski / April 9, 2017 / — No Comments ↓
Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?
KnowledgeWave Office 2016 Quick Reference Guides for MSPs
Posted by Dan St. Hilaire / April 9, 2017 / Microsoft Office — No Comments ↓
With the each new deployment of Microsoft Office there are great new features. Sometimes we lose a feature we love (Status Bar Sum Total Disappears 2010 to 2013 Upgrade, not fixed in 2016), but more times than not, we gain better features, and more collaboration options.
Tags: Microsoft Office
Sample Office 365 Training Plan for Your MSP Customers
Posted by Dan St. Hilaire / April 6, 2017 / — No Comments ↓
I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.
SaaS 4-Step Rollout Plan
Posted by Dan St. Hilaire / April 6, 2017 / Software Rollout — No Comments ↓
It's probably obvious that when you introduce a completely new software platform at your company you should have a training plan ready. But what you might not have realized is the importance of establishing such a plan when you're rolling out a newer version of something familiar—such as Office or email software.
The truth is when migrating to newer versions of software, training can help prevent productivity loss. Beyond that, short training sessions can help users maintain their skill sets while highlighting new features that can boost their capacities of using the software.
Tags: Software Rollout