Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.
The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.
One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.
We just hosted a remote training session for a team in New Jersey from our home base in Vermont and WOW! It went great.
When it comes to software training, our first instinct is often to set up in-person instruction. Doing so allows for immediate feedback, quick access to answers when questions arise, and a personal touch.
Your team is up and running with Office 365 and its cloud storage solutions: OneDrive for Business and SharePoint. (Congrats - take a bow!)
Each week it seems like more organizations are embracing Skype for Business for internal (and sometimes external) communications. Maybe you are in the same boat. If so, you've come to the right place!
Peanut butter and chocolate. Ham and eggs. Star Wars and J.J. Abrams. Some things are just better together.
What good is it to have the latest software updates if they are not being used productively? Considering how much your company spends on software expenses, investing just a fraction of that into targeted training will give your organization a serious competitive edge.
If you are one of those clever MSPs, you are always looking to keep your customers happy in the long run and increase your per-customer ROI. Depending on which expert you consult, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.
Every successful MSP is built upon valuable, reliable services. The trick is learning to stand out in the sea of service providers. What differentiators will help bring more customers in the door, and help you maximize the lifetime revenue you can earn from each customer?
With the each new deployment of Microsoft Office there are great new features. Sometimes we lose a feature we love (Status Bar Sum Total Disappears 2010 to 2013 Upgrade), but more times than not, we gain better features, and more collaboration options.
Tags: Microsoft Office
I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.
It's probably obvious that when you introduce a completely new software platform at your company you should have a training plan ready. But what you might not have realized is the importance of establishing such a plan when you're rolling out a newer version of something familiar—such as Office or email software.
The truth is when migrating to newer versions of software, training can help prevent productivity loss. Beyond that, short training sessions can help users maintain their skill sets while highlighting new features that can boost their capacities of using the software.
Tags: Software Rollout
You can’t go a week without hearing about a well-known business making the move to Office 365. Microsoft highlights many migrations on their Microsoft Office Blog. While many enterprise size clients have a direct line to licensing questions with Microsoft, the small to mid-size businesses are often times working with a Managed Service Provider (MSP) or even trying to figure out costs on their own.
Hunting for a competitive edge takes more time than most MSPs have available. Clients need help. You’re out doing your best to impress prospective ones. System monitors are failing and flashing. How could you possibly think about planning future success with so much needing your attention right now?