Why Great IT Leaders Are Critical to Workplace Culture

Posted by Dan St. Hilaire  /  June 22, 2017  /  IT Pros, Workplace Culture   —   No Comments ↓

Keeping ahead of technology’s constant changes and advancements is tough enough. Just when you think you’re in step with the latest and greatest, it veers sharply into unfamiliar territory.

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Tags: IT Pros, Workplace Culture

Learn Excel Online and Step up to New Responsibilities

Posted by Eric Sokolowski  /  June 14, 2017  /  Employee Training, Team Leaders   —   1 Comments ↓

Do you and your team find yourselves with newly-assigned duties that call for more expertise in Excel than you’re used to?

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Tags: Employee Training, Team Leaders

Sample Training Video by KnowledgeWave

Posted by Eric Sokolowski  /  June 8, 2017  /  KLS   —   No Comments ↓

A little background

Just in case you're new here: KnowledgeWave provides software training for end users on popular business apps, like Microsoft Office and Adobe. 

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Tags: KLS

Time to Freshen Up Your Human Resources Strategic Plan?

Posted by Jennifer Patterson  /  June 6, 2017  /  Human Resources Management   —   1 Comments ↓

Like any HR leader, you want to be seen as a strategic contributor to your organization. Of all the tools in your arsenal, few are as vital at achieving that recognition as your human resources strategic plan.

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Tags: Human Resources Management

ITIL Foundations Training and ITIL Practitioner Training

Posted by Dan St. Hilaire  /  June 6, 2017  /  Courses, IT Pros   —   No Comments ↓

Tech is ever changing, making it difficult to stay current. It can also be difficult to know when something is a fad versus the next big, important advancement.

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Tags: Courses, IT Pros

Prepping Your Sales Team for KnowledgeWave Sales

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP Sales Enablement   —   No Comments ↓

Ready to sell KnowledgeWave to your clients? It's time to get your sales team up-to-speed. Here are some suggestions and materials to help you get started.

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Tags: MSP Sales Enablement

An Intro to KnowledgeWave for Your Sales Team

Posted by Eric Sokolowski  /  June 2, 2017  /  MSP Sales Enablement   —   No Comments ↓

The KnowledgeWave Learning Site is essentially Training-as-a-Service.

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Tags: MSP Sales Enablement

The 3 R’s for MSP Solutions: Revenue, Retention, Rollout

Posted by Eric Sokolowski  /  May 30, 2017  /  MSP   —   No Comments ↓

Once you decide to start selling end user software training as part of your MSP solutions, you’ll find that there are a few different (but complimentary) root motivations.

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Tags: MSP

Class Alert: MS 20698 Installing and Configuring Windows 10

Posted by Mark Rickner  /  May 22, 2017  /  Windows 10, Courses, Live Remote Training   —   No Comments ↓

This July, KnowledgeWave will be hosting a live in-house session for Installing and Configurating Windows 10, Microsoft Course, MS 20698. This is an authorized Microsoft Official Curriculum (MOC) course and is eligible for Software Assurance (SA) Voucher redemption.  Please contact a KnowledgeWave representative at 800-831-8449 to enroll. Seating is limited. 

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Tags: Windows 10, Courses, Live Remote Training

Why User Adoption Should Be a Key Piece of Any Office 365 Rollout

Posted by Dan St. Hilaire  /  May 22, 2017  /  MSP, IT Pros, Office 365   —   No Comments ↓

IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.

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Tags: MSP, IT Pros, Office 365

Getting Started with Desktop and Application Virtualization

Posted by Mark Rickner  /  May 16, 2017  /  IT Pros, MSP   —   No Comments ↓

Smaller companies, like yours, are making the jump to virtualization every day. Though the technology has been around for decades, newcomers may have trouble knowing where to begin given the vast array of virtualization possibilities.

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Tags: IT Pros, MSP

How Emotion-Based Selling Can Boost Your MSP Sales

Posted by Eric Sokolowski  /  May 10, 2017  /  MSP   —   No Comments ↓

The machine-based world of technology can appear void of human touch to many outside of it. Which can make selling technology services to living, breathing humans even more of a challenge.

One method for adding a dash of humanity is incorporating emotion-based selling techniques – a powerful (and proven) weapon used by salespeople around the world.

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Tags: MSP

How One Team Used Remote Training to Solve a Problem

Posted by Jennifer Patterson  /  May 4, 2017  /  Team Leaders, Employee Training, Live Remote Training   —   No Comments ↓

We just hosted a remote training session for a team in New Jersey from our home base in Vermont and WOW! It went great.

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Tags: Team Leaders, Employee Training, Live Remote Training

12 Reasons to Get Your Software Training Online

Posted by Jennifer Patterson  /  April 28, 2017  /  Employee Training, Human Resources Management   —   No Comments ↓

When it comes to software training, our first instinct is often to set up in-person instruction. Doing so allows for immediate feedback, quick access to answers when questions arise, and a personal touch.

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Tags: Employee Training, Human Resources Management

Office 365 Tips Worth Sharing: Email a Link, Not an Attachment

Posted by Dan St. Hilaire  /  April 20, 2017  /  Team Leaders, Office 365   —   1 Comments ↓

Your team is up and running with Office 365 and its cloud storage solutions: OneDrive for Business and SharePoint. (Congrats - take a bow!)

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Tags: Team Leaders, Office 365