Dan St. Hilaire

Recent Posts

Why Great IT Leaders Are Critical to Workplace Culture

Posted by Dan St. Hilaire  /  June 22, 2017  /  IT Pros, Workplace Culture   —   No Comments ↓

Keeping ahead of technology’s constant changes and advancements is tough enough. Just when you think you’re in step with the latest and greatest, it veers sharply into unfamiliar territory.

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Tags: IT Pros, Workplace Culture

ITIL Foundations Training and ITIL Practitioner Training

Posted by Dan St. Hilaire  /  June 6, 2017  /  Courses, IT Pros   —   No Comments ↓

Tech is ever changing, making it difficult to stay current. It can also be difficult to know when something is a fad versus the next big, important advancement.

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Tags: Courses, IT Pros

Why User Adoption Should Be a Key Piece of Any Office 365 Rollout

Posted by Dan St. Hilaire  /  May 22, 2017  /  MSP, IT Pros, Office 365   —   No Comments ↓

IT professionals and end-users often see technology from different perspectives. You’re likely to be more concerned with all the mechanics and logistics. Conversely, your clients and end-users are scratching their heads. This is a key consideration to include in your Office 365 migration planning. Including user adoption and training activities aids in bridging that chasm, and should be present throughout the migration process.

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Tags: MSP, IT Pros, Office 365

Office 365 Tips Worth Sharing: Email a Link, Not an Attachment

Posted by Dan St. Hilaire  /  April 20, 2017  /  Team Leaders, Office 365   —   1 Comments ↓

Your team is up and running with Office 365 and its cloud storage solutions: OneDrive for Business and SharePoint. (Congrats - take a bow!)

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Tags: Team Leaders, Office 365

Skype for Business Online Training: Quickly Get Your Team On Board

Posted by Dan St. Hilaire  /  April 20, 2017  /  Office 365, Skype for Business   —   1 Comments ↓

Each week it seems like more organizations are embracing Skype for Business for internal (and sometimes external) communications. Maybe you are in the same boat. If so, you've come to the right place!

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Tags: Office 365, Skype for Business

KnowledgeWave Office 2016 Quick Reference Guides for MSPs

Posted by Dan St. Hilaire  /  April 9, 2017  /  Microsoft Office   —   No Comments ↓

With the each new deployment of Microsoft Office there are great new features. Sometimes we lose a feature we love (Status Bar Sum Total Disappears 2010 to 2013 Upgrade, not fixed in 2016), but more times than not, we gain better features, and more collaboration options.

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Tags: Microsoft Office

Sample Office 365 Training Plan for Your MSP Customers

Posted by Dan St. Hilaire  /  April 6, 2017  /    —   No Comments ↓

I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.

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SaaS 4-Step Rollout Plan

Posted by Dan St. Hilaire  /  April 6, 2017  /  Software Rollout   —   No Comments ↓

It's probably obvious that when you introduce a completely new software platform at your company you should have a training plan ready. But what you might not have realized is the importance of establishing such a plan when you're rolling out a newer version of something familiar—such as Office or email software.

The truth is when migrating to newer versions of software, training can help prevent productivity loss. Beyond that, short training sessions can help users maintain their skill sets while highlighting new features that can boost their capacities of using the software.

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Tags: Software Rollout

Office 365 Business vs Enterprise: Which Is Right for Your Customers?

Posted by Dan St. Hilaire  /  April 6, 2017  /  Microsoft 365, Office 365, Microsoft Office   —   No Comments ↓

You can’t go a week without hearing about a well-known business making the move to Office 365. Microsoft highlights many migrations on their Microsoft Office Blog. While many enterprise size clients have a direct line to licensing questions with Microsoft, the small to mid-size businesses are often times working with a Managed Service Provider (MSP) or even trying to figure out costs on their own.

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Tags: Microsoft 365, Office 365, Microsoft Office

Office 365 Tips: How to Become a Microsoft Office Insider

Posted by Dan St. Hilaire  /  April 4, 2017  /  Office 365, IT Pros   —   5 Comments ↓

We post lots of great Office 365 tips, early looks and highlights on the newest features. We are, after all, a Microsoft Partner and early technology adopters by nature. 

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Tags: Office 365, IT Pros

Securing the Internet of Things: A Look Ahead at IoT Security

Posted by Dan St. Hilaire  /  March 23, 2017  /  IT Pros   —   2 Comments ↓

A cyberattack can ruin an individual just as easily as it can take down an entire organization. Yet our dependency on technology continues to invite malicious hackers to test its limits.

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Tags: IT Pros

Fix File Proliferation Problems with OneDrive & Office 365

Posted by Dan St. Hilaire  /  March 17, 2017  /  Office 365, OneDrive, Team Leaders, IT Pros   —   No Comments ↓

The routines and self-created processes we use reflect our determination to get our job done. We figure out how to make it happen...but it isn't always pretty!

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Tags: Office 365, OneDrive, Team Leaders, IT Pros

Take a Class: CompTIA Cloud Essentials Certification

Posted by Dan St. Hilaire  /  March 14, 2017  /  Courses   —   No Comments ↓

KnowledgeWave is pleased to provide a number of CompTIA courses for IT professionals. The CompTIA Cloud Essentials specialty certification demonstrates that an individual knows what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud.

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Tags: Courses

Real World: Solve Problems with Office 365

Posted by Dan St. Hilaire  /  February 13, 2017  /  Office 365, IT Pros   —   No Comments ↓

A company’s IT team sees its fair share of challenges every day. Yet, as the managers of the technology backbone, you’re vital to the organization’s forward movement and success.

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Tags: Office 365, IT Pros

Tips for Using Office 365 Training Videos to Your Best Advantage

Posted by Dan St. Hilaire  /  January 20, 2017  /  Office 365, Employee Training, Team Leaders   —   No Comments ↓

As your organization transitions to Office 365, you’re probably on the lookout for training solutions to help familiarize employees with the new platform – and keep costs low.

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Tags: Office 365, Employee Training, Team Leaders