As an IT service provider, it’s helpful to keep an ear to the ground and figure out where your industry is going, what your market is demanding, and what combination of services and pricing will make it all count where it matters most: right on your bottom line.

Here are 3 quotes I wanted to share with you from recent conversations that can help you picture how you can benefit from reselling end-user Office 365 training to your clients.

Update: July 8, 2020

This blog post was originally posted in January 2020 before the world-wide COVID-19 pandemic touched us all in March. With the need to work remotely and/or work from home, the number of businesses reaching out to KnowledgeWave for support around Microsoft Teams quadrupled.

This blog post was very relevant for several businesses reaching out for guidance around Microsoft Teams deployment and Microsoft Teams training. Many of these new businesses seeking guidance knew that Teams is included and integrated with Office 365. They were already using Office 365, but weren't using Teams. Instead, they were spending additional money trying to use Zoom.

I originally wrote this licensing blog post back in May of 2016 and it received a lot of traffic and has helped many people in their planning for Office 365 deployments. I thought it was time for a new post to address some of the biggest licensing changes. Back in 2016, I noted that you couldn’t go a week without hearing about a well-known business making the move to Office 365. Companies are still making the move, but the buzz we hear now is around Microsoft 365, and Microsoft Teams.

Microsoft Planner is an Office 365 App that enables a team to organize tasks around their projects and workflow. It’s powerful too. While it is popular on it's own, independent of other Office 365 applications, it works amazingly well with Microsoft Teams.

On Tuesday, December 10th, Microsoft officially announced that their new flagship communication tool, Microsoft Teams, is now available to Linux users. With Microsoft touting Teams as a businesses communications hub, it appears they are taking on Slack – going directly after Slack’s user base – by supporting Teams on the Linux operating system in .deb and .rpm formats.

Microsoft Teams presents new ways for users to communicate and work around their projects and tasks. While Microsoft Teams is easy to turn on, adoption can be a challenge for many organizations. As the best practices around Microsoft Teams continue to mature, KnowledgeWave is keeping pace for our clients in several ways.

It’s a little bit of a chicken-and-egg situation... Office 365 is constantly changing, and the way we work is continuing to change as well.

A move to Office 365 presents new ways for users to work with tools that they are already familiar using. These new ways to work provide considerable benefits, but without basic training users often don’t discover the advantages of using the cloud and Office 365.

Office 365 training helps those new to Office 365 continue to work with familiar apps while incorporating the cloud benefits. The goal is to boost productivity while respecting the natural rhythm of their workflow.

Microsoft Teams is getting a lot of buzz these days. Rightfully so, it’s changing how business and users collaborate around their work content and provides modern ways for us to communicate around our projects at work. Teams has lots of great features that help to serve up content easily, like Tabs that can display Excel Spreadsheets, Word Docs or PDF’s. Channels provide a great way for us separate topics, and they provide additional landscape for adding Tabs that are specific to those topics.

Microsoft Office 365 is the most dominant office software in the world with over 120 million business users today. With many previous versions of the software released, some older versions which are still in place today, it’s safe to say that knowledge of Microsoft Office is an essential part of participating in the workplace.

Much of the business world today either grew up or came into adulthood using Word, Excel, PowerPoint, and Outlook. As such, most of us have some exposure with these core flagship productivity tools, however, there remains a great deal of untapped potential with the transition to Office 365 and the cloud functionality it provides.

Microsoft 365 is one of the most widely used business technology platforms in the world. Office 365 presents an opportunity for businesses to create a modern workplace for employees and offers advanced networking and communications tools that empower employees to carry out their job duties seamlessly as part of the natural rhythm of their work. However, no system is immune to malicious cyberattacks and being the number one business platform creates a target for those looking to take advantage ofunsuspecting businesses and their users.

In this post, we highlight some of the most common security breaches on Microsoft 365 and we’ll share some tips for IT administrators and Managed Service Providers (MSP) and how they can best address these threats for their users and clients.

Microsoft Teams is a unified enterprise-level communications platform that offers fantastic utility to all types of organizations. Investing in Microsoft Teams provides consideration and the chance to replace aged business phone systems with a new modern integrated cloud-based communication tool. If you’re interested in ways to increase your company’s productivity, consolidating your communications structure, and enhancing internal strategizing companywide, consider the following reasons why your business may want to consider using the Microsoft Phone system with Microsoft Teams and Office 365.

Security is front and center at Microsoft, and rightfully so with now more than 180 million active users of Microsoft Office 365. Even the strong are susceptible to security attacks. The Microsoft Security Team has an extremely sophisticated threat response system in place that allows them to identify and solve security issues quickly.

As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.

Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.

After successfully completing Microsoft Office 365 migration, you thought the hard part was over. The problem is now employees are still submitting projects in the old format, or using outdated email to exchange information instead of the collaboration channels you painstakingly set up in Microsoft Teams.

What went wrong? It might be that you skimped on employee training while implementing Office 365 throughout your business. Employees need help learning and understanding new applications, communication tools and ways to work. If you notice any of these three warning signs in your office, odds are your team needs some additional training:

Combining the forces of Microsoft Office 365 SharePoint Online and OneDrive for Business can give your company a powerful communication and information exchange system. You can easily share and store files, comply with security requirements, and give your enterprise the tools it needs for enhanced business processes. Migrating to Office 365 with SharePoint and OneDrive can yield several important benefits, including the following top five.